1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly reception, key card that worked every time. Large room, high ceilings, decor a bit dated but very acceptable. Strong pressure in shower. Tea and coffee making facilities in room. Continental breakfast available from reception for a fiver: juice, fruit, cereal bar or oats, two Danish type pastries. Great location in the centre and all amenities on the doorstep. Oh, and no noise despite the location on a warm Saturday night when the streets were busy.
Negative section of review
Nothing
Positive section of review
The apartment was great. It was well furnished to a very high standard with a comfy sofa and bed with fresh white linen and fluffy towels. It was spotlessly clean and the owners had literally thought of everything. Cannot make one negative comment.
Positive section of review
Amazing location, friendly proprietors, lovely and quiet and idyllic setting just north of Whitby, few restaurants in walking distance - just great to arrive to after a long days walk
Negative section of review
nothing
Positive section of review
Friendly atmosphere; parking availability; good breakfast; central location; popular pub; 11 am checkout.
Negative section of review
No choice of fresh fruit or cereals as part of breakfast; dinner menu expensive.
Positive section of review
Breakfast was excellent, so nice to see real loaves of bread as well as the usual sliced stuff
Negative section of review
No restaurant. There is no way Best Western could legitimately call this a Boutique Hotel, as their advertising within the building said.
Positive section of review
Location is perfect. staff were lovely. Interesting building. Would happily stay again.
Negative section of review
Minor issues with our room. Cold shower on arrival (quickly sorted), Round door handles meant fingers were easily caught on the door frame (change to levers), Position of toilet roll holder made access to toilet awkward (suggest putting it on the back of the door)
Positive section of review
The location is great and walk to everything in the village. It was SO clean !
Negative section of review
Nothing to mention- we had the larger room on the ground floor . Very comfortable
Positive section of review
This hotel is a really good price and is quite central
Negative section of review
It was quite hot and stuffy and the Air con was very weak
Positive section of review
Breakfast was good
Negative section of review
Very restricted on when we could have breakfast and dinner - we couldn't book at the times we wanted yet there appeared to be plenty space. Warning that Rafters was shut would have been helpful.
Positive section of review
Its location.
Negative section of review
Outdated, bathroom was very tired, beds were uncomfortable, no breakfast served before 8am.