1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel was lovely, the staff were very friendly and helpful. The location is great, next to the canal, a short walk into Skipton along the canal. Car parking facilities and the hotel allows access to facilities before check-in.
Negative section of review
The pool and hot tub were closed as the pool had too much chlorine, this was the main reason for booking the hotel so it was disappointing and somewhat spoiled the overall experience.
Positive section of review
The room wasn't clean 😕 very bad room stuff didn't work rang staff did not turn up booked previous too said next stay will be good hopefully but it turned to be very bad 0 rating
Negative section of review
Everything
Positive section of review
Great location, very comfortable, all the equipment you could possibly need, great bathroom and shower
Newcastle upon Tyne, United Kingdom
Positive section of review
Breakfast plentiful but moderate quality eg fruit salad was 90% apples!
Positive section of review
The bar was pleasantly busy and service was friendly and efficient
Negative section of review
Checking in could have been more efficient and check out more so, when it was thought that i hadn't paid which i had on arrival and I was able to confirm that by the transaction being confirmed on my iPhone. Otherwise, no huge problem
Positive section of review
The property is in a nice location
Negative section of review
A 40 minute wait to get a drink in the restaurant food was delivered and eatten before I received my drink. The food was thrown together. The ice cream sundae had no ice cream in it all cream and fruit. Had to go through 3 rooms the 1st one the bath was dirty sent us to another room and it was shocking we expected to find someone in the bed. And the three finally was fine.
Positive section of review
Nice decor and location
Negative section of review
No upfront notice of a 300£ security deposit as it was a guest we had booked to stay and they didn’t have the funds on their card. So was quite a deal of stress and upset at check in. NOTICE SHOULD HAVE BEEN GIVEN, same as last apartment booking .
Positive section of review
Spacious and stylish
Negative section of review
TV had no Netflix or sky and channel reception was intermittent
Positive section of review
Location
Negative section of review
Room service was difficult to contact