1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very quiet away from towns. All modern conveniences. Handy to Fortrose and Avoch. Good as a base to explore.
Negative section of review
Bit tight around the king-size bed.
Positive section of review
Great location, right in the heart of activity on Westgate. Also very nice rooms given the space.
Negative section of review
This isn’t an issue, but be aware that there is no lobby. It’s self check in at the front. However the main office is minutes away if you have any questions/ concerns.
Positive section of review
Close to railway station. Close to amenities. Scenic area.
Positive section of review
Location, and terrace for drinks/snacks and breakfast
Negative section of review
Didn’t have a credit card to put against the room, were literally chased by staff for payment of drinks etc as we were going up to our room. Paid via Apple Pay for our room, but then refused an invoice as booked through a 3rd party! Water running through the ceiling in the male toilets from the shower in the room above. Staff were aware and were quite dismissive of the issue!
Positive section of review
Room was good, breakfast good. Whole stay was excellent
Negative section of review
None
Positive section of review
The location was good and breakfast wasn't bad
Negative section of review
The room was hot and had scaffolding right outside the window. Not worth £195 pn. On Monday morning workers started hammering at 8AM. This hotel is run by interns who are incompetent and a couple of them are rude. We had two bookings on arrival for the three nights and were told both prepayments were fine. Two days in they said they weren't and chased us quite aggressively for payment, in particular one young man. I saw I had a payment for a similar amount that came out of my account that day - but couldn't check the provenance on my phone, I will now be checking with my bank. Everything about their organisation was slapdash and incompetent. The second night we paid for breakfast (took 15 minutes) and in the morning they claimed we hadn't. I told them on the last day that the lift doors hadn't opened for me until I'd tried to send the lift back up. They weren't interested and took no notes. They cancelled our door cards on day 2. One v uninterested receptionist said she'd fixed the problem - only they hadn't. Such a disappointing stay while celebrating a daughter's graduation. I am a Silver Accor member and will not be staying here again.
Positive section of review
Great food , location, staff friendly
Negative section of review
All ok
Positive section of review
Very clean and comfortable.
Positive section of review
Location, staff, and food.
Negative section of review
Lack of dog poo bins, especially as you advertise as dog friendly. Bathroom dated, shower recess requires attention.
Positive section of review
Great location
Negative section of review
Could have been cleaner and drain smell in bathroom . Window sills inside need a good clean