1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We booked with travel agent for the Liverpool game for 2 nights and booked one night on booking.com ourselves. The location was great. The hotel is right at the waterfront with phenomenal views if the windows where clean. The bar isn’t over priced but service is disappointing. A great base for exploring Liverpool but that it. Place needs upgrade and staff need training in F&B feels like they don't want to be there. 45 mins waiting for a coffee, im still waiting..... The reception team is very welcoming though.
Negative section of review
Terrible noise from the room next door at night. It felt like they were in our own room. The room is very small and cramped. Breakfast very disappointing disorganised, tick your name off and off you go. No direction given, we didn't see the cold buffet toast area until we where leaving and thought it was strange setup with just hot buffet. The hot breakfast was cold, very disappointing and at £17.00 person you want better quality. Staff give the impression they don't want to be there, was not friendly one bit. The bar service was the worst I ever experienced in any hotel I've stayed in. I order coffee paid for it and waited 45 mins and never got it. You'd order drinks at the bar and barman would give you this unwelcome stare. Really disappointing experience to be honest.
Positive section of review
Comfortable bungalow in a quiet, wooded holiday park. Great base for exploring south and north Cornwall by car. Host very responsive to queries and very helpful.
Positive section of review
Immaculate and clean and Julie and Geoff were absolutely brilliant. They couldn’t do enough for us. we will certainly be considering going again.
Negative section of review
Nothing.
Positive section of review
Clean, lovely setting, friendly staff, beautiful food at the on-site cafe, couldn’t fault it and will be staying again, thank you x
Negative section of review
N/A
Positive section of review
I appreciated the pleasant surprises in the room, like finding water bottles in the fridge, tea bags, and toiletries.
Negative section of review
The skylight was dirty, water leaked from the shower cabin, the heater did not work, and the TV remote was oily.
Positive section of review
Location was ideal, just outside the train station and on the same street as the theatre. It was perfect
Positive section of review
Fab choice of food for breakfast and the whole thing was in a lovely setting.
Positive section of review
The breakfast was the best meal of the day.
Negative section of review
The curtains need replacing, they're coming off the track. The shower is a tight squeeze and I'm skinny!
Positive section of review
Good location and nice vibe in the bar
Negative section of review
Had wanted rooms close together as it was mother and son but this was not accommodated even though we received an email saying it would be.
Positive section of review
Good breakfast
Negative section of review
More small plates or salads on menu