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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was spacious and tidy! Bed was comfy and curtains especially were good black out curtains so no early morning sun wake up call. The wine, snacks and amenities in the room to purchase (though we didn't buy) were a great addition. Ear plugs were also provided due to the location of the hotel being both above a lively bar and right next to the train tracks.
Negative section of review
Considering there was a bottle of pink prosecco in the room, it was a shame not to have a method to chill it (no mini fridge or ice). I'm sure we could've asked the friendly staff though. I'm sure a lot of people will have pointed out the noise level, which is definitely not ideal, however the hotel tells you about this in advance and provides complimentary ear plugs so my mentioning it is purely for full transparency.
Positive section of review
Housekeeping staff exceptionally helpful. Thanks to the efforts of the housekeeper we got the twin room we had requested. Staff in breakfast room very pleasant and welcoming
Negative section of review
We felt reception staff were unwelcoming and indifferent. I had a fall in the shower and they couldn't have cared less. The front doors are very difficult to open with cases and no one wanted to help
Positive section of review
The Wellington Heifer surpassed expectations. Lovely staff, lovely room, lovely food. Nothing was too much trouble. Also catered for my gluten free diet with no problem.
Positive section of review
Comfortable and stylish apartment with an amazing view. The river walk is beautiful (and flat) and takes you into the central Town Mill area of Lyme Regis.
Negative section of review
N/A
Positive section of review
beautiful, unique location - what a fun and quirky accommodation the kids (and us too) loved it! had a very nice stay
Negative section of review
none!
Positive section of review
From arriving to leaving Steph was a fabulous host. Lovely little b&b with a grand breakfast each morning.
Negative section of review
Everything was lovely
Positive section of review
Clean,tidy, great food & drinks , powerful shower, friendly staff & good air con in rooms.
Negative section of review
Rooms was a little compact but not really a bad thing.
Positive section of review
Beautiful views over York, the host was very helpful and answered all our questions promptly
Negative section of review
The living area was very hot as the windows don’t open but there is a fan
Positive section of review
Hotel atmosphere, room design, linen, breakfast and bar area, pool area
Negative section of review
Warm room, air con not very effecient, view not very interesting
Positive section of review
very central to cafes and restaurants
Negative section of review
The High Street on a Saturday night can be quite noisy and this apartment is on the front of the building - it didn't bother us but if you're a light sleeper who wants to go to bed early ....