1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything apart restaurant service as very slow. However, when enquired where our meal was after more than an hour still without at least drinks, the young lady who usually works at the spa but came to help as the restaurant was busy, was amazing while the restaurant manager was very useless actually. She explained the delay and at least gave us the drinks we had ordered while we waited. She was excellent and an asset to the restaurant on that night. A little issue for a fabulous hotel but she dealt with it in a specular way so keep her!
Negative section of review
As explained above, the service in the restaurant but issues happen and the most important is the way they are handled. Apologies as forgot her name but she works in the spa.
Positive section of review
Setting was amazing, room large enough for wheelchair to get in and manoeuvre safely. Easy to get to dinning room and bar.
Negative section of review
car parking for disabled wheelchair users would be easier if closer and on level ground. Main door a little heavy and a slight step but door anchors back.
Positive section of review
Staff friendly and attentive, dinner and breakfast both excellent and the most breath-taking view from the hotel.
Positive section of review
I liked the swimming pool , the parking area was big enough , and a good area all round
Negative section of review
Toilet seat loose and hard to use. Curtains hanging on the pillows of the bed so needed tucking away. Lack of plugs none in bedrooms . tv by front door when sun's out impossible to watch the tv , a wardrobe covering a window instead of curtains very pointless ,light above bed constantly buzzing, cups was not clean, shower had not much pressure and cracks in the roof, sofa very hard and not comfortable . Pictures of the property was differnt to the property I stayed in. Staff at reception few times was unavailable when needed
Positive section of review
The location was perfect! And also staff were very helpful!
Positive section of review
Staff were cheerful and friendly, breakfast was delicious
Positive section of review
Great location and size of property was very spacious.
Positive section of review
Great location. Wonderful food
Negative section of review
Nothing
Lower Swanwick, United Kingdom
Positive section of review
food, helpful staff
Positive section of review
Everything