1
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2
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3
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Positive section of review
Super easy and convenient check in, very clean and spacious, breakfast was lovely and the staff member very attentive.
Negative section of review
The location is a bit out of the way, it's only 4 miles but the tenby taxis are about 4x the price of other towns. A taxi from South beach to this hotel was £23. Not the accommodations fault but worth noting
Positive section of review
Good location. Comfortable bed and room. Lovely gardens. In the whole friendly and helpful staff.
Negative section of review
Bar/outside area not staffed so if you wanted a drink it was a ‘hunt for staff’. There was an obvious lack of staff in some areas. Having to find bar staff does not warrant 12.5% service charge each time you use the bar. Property quite tired and needs redecorating in parts. However I am aware that COVID didn’t help the hotel and the leisure industry and therefore they are still recouping loses in income.
Positive section of review
It was a house not just a hotel room, so complete privacy. Had everything we needed
Negative section of review
The sofa is damaged I kept falling inside the base
Positive section of review
I thought on first hand great location near the M5 and A38, Nice and Modern.
Negative section of review
I did not like the lack of sign posts to direct me and know where the Hotel is, also having to pay a £9 surcharge for parking is a big negative, this should have bee advertised.I knew nothing about this and I feel I was lied to about this at reception has I commenred about this how expensive this is and was told this is a different company who is responsible for the parking. At the end of the day IBIS own rent or lease this land so this is down to them. I also never slept well has there was like a ventallation sound or generator type humming sound all night.
Positive section of review
Breakfast good but quite expensive on top of the room charge Very clean
Negative section of review
TV remote missing - not able to find it so went without Twin bedded room very basic and small Not sure why we were charged for the dog
Positive section of review
Beautiful place, excellent communication from staff and amazing room.
Positive section of review
A modern & comfortable cottage , well equipped in peaceful mews.
Negative section of review
There was nothing not to like .
Positive section of review
Location was excellent with good connectivity
Negative section of review
Small room with hardly any walking space. No one at reception.. Everything is managed over phone call.
Heeley, United Kingdom
Positive section of review
Spacious accommodation
Negative section of review
Dishwasher did not work and was half full of dirty crockery. Details on booking.com said departure from 4am-11am, but we kept getting messages from host saying we had to be out by 10am or there would be an extra charge. No answer when I pointed out the discrepancy and asked if we were ok to leave my 11am. One of the beds had no pillowcases.
Positive section of review
Shower , towels
Negative section of review
Lack of windows.
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