1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was lovely and the bed very comfortable. I liked that there was a fan left in the room as the weather was warm. There were bottles of water in the room and biscuits - which I was grateful for - along with the usual tea, coffee and hot chocolate options. I was shown to the room by a very friendly and happy young lady. The next morning I got chatting on the staircase with the cleaner, who was also lovely and friendly. There are stairs to the rooms and I was near the top, so if this may be an issue for you I would suggest contacting them to see if there are any alternative options that I'm not aware of. The pub itself is nicely decorated and has a very good feel about it.
Negative section of review
The breakfast was continental as it was a weekday. This was no surprise as I knew it on booking and was also told it at check-in. However, it would have still been nice to maybe have an option of egg or beans on toast. The continental options were ok and enough but didn't feel lush or bountiful. When I went down for breakfast there was no-one to greet me and I felt at a bit of a loss for a while about how to get a cup of tea. When I did speak with someone they were very nice and my tea came quickly but I had no other contact and there wasn't someone regularly visible if I should have needed something. When I was leaving there was no-one to leave the key with or ask me if I enjoyed my stay. I saw the cleaner again who was helpful and friendly, she said to leave it on the bar. Another couple came in to breakfast after me and sat for a while before someone appeared and spoke to them. They weren't aware that there was only the continental option. The above is all fairly minor and I had a good stay and enough to eat. I would happily stay again! And recommend to others. It's just a shame that there wasn't a wee bit more greeting/contact at breakfast/checkout.
Positive section of review
Discount was given for the lift not working. The staff were pleasant. The room was clean and tidy. the location is great for train station.
Negative section of review
The lift didn't work and we were on floor 6. The air-con wouldn't stay on. The shower tray quickly filled with water so that two could not show one straight after the other. We were told at arrival on Saturday that breakfast was 7-10, but on the Monday it finished 9:30 so we were late.
Positive section of review
Nice location, nice staff, breakfast wasn’t included and considering the price and state of the place it should've been.
Negative section of review
The sign was missing letters, there was mold, peeling paint destroyed walls and out dated rooms with ugly bathrooms. We paid a lot of money for what I thought was a luxury hotel considering the price but I’ve stayed in nicer hostels for £15.
Positive section of review
Amazing setting, very clean and comfy, hot tub was perfect. Very lucky to have seen the northern lights on our first night!
Negative section of review
Nothing it was great
Positive section of review
The room i booked had a little balcony that was lovely and quiet, just the birds whistling
Negative section of review
Car park wasn’t easy to get in and out of when full but we managed.
Positive section of review
Staff were very helpful and friendly,location was good a clean room and comfortable
Negative section of review
Parking was a problem
Positive section of review
Location, lovely garden, good food great real ale, big bed!
Negative section of review
Shower/bath slippy
Positive section of review
Historic interest- grounds
Negative section of review
Restaurant food could be improved
Kingston upon Thames, United Kingdom
Positive section of review
Convenient location.
Negative section of review
We booked and paid for accommodation for 4 people. Unfortunately the sofa bed was totally broken and we had to move the mattress to sleep on the floor for one night. We asked to be financially compensated for this, but it was not possible. Instead, we were made to move into a much smaller place and lost 3h during our first day of the holiday. When we asked to be compensated for this, we were offered 20 GBP, which is hardly proportionate for the hassle and downgrade into a smaller place. The freezer did not close well and was full of ice.
Positive section of review
Everything
Negative section of review
Everything