1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location is excellent, near both Paddington station and Lancaster Gate underground. This gives direct access to the central and bakerloo lines making it great as a base. The room was compact but very clean and neat with everything you need for a comfortable stay. Breakfast is pastries, toast, cereal and various types of eggs plus sundries. All of it was fresh and tasty. The scrambled eggs in particular were some of the nicest I've had. Finally the staff were very accommodating and friendly. I would happily stay here again.
Negative section of review
The room was very hot at night and I couldn't find any Aircon or climate control. Bring a portable fan, I'm thankful I did. There was a mini fridge in the room which I wasn't expecting but unfortunately it didn't work. This would have been a bonus for some cold water but everything else was perfect.
Positive section of review
The woman who booked us in was really lovely and friendly. We arrived quite late in the evening but she was more than happy to answer any questions we had. I really liked the little soaps and shower gels. It was a nice touch.
Negative section of review
The bathroom was a little musty smelling, but I think that's because there was no window in there. The room was fine and we slept great.
Positive section of review
Booked a stadium facing room with balcony for the night before a concert. Phenomenal views of the stage. Staff were fantastic and food in the main restaurant and breakfast were great too. Also came with free parking
Negative section of review
Because of the concert the parking was allocated at the football grounds, about 10 mins walk away, couldn’t be helped but would’ve been to have closer parking
Positive section of review
Very close to airport with parking before flight - really easy out of hours check in and fantastic rooms would definitely stay here again before an early flight
Positive section of review
Very central and comfortable hotel - free parking was a bonus especially as it is located right in the middle of the town
Negative section of review
Nothing to say
Positive section of review
the breakfast is great. The staff is friendly on the first two days
Negative section of review
After checking out, we asked a staff whether they could storage the language for us for 6 hours. Because we planned to spend a few hours to cnowy. But he Refused. We had to find a Chinese restaurant to help us.
Positive section of review
Nice comfy clean room, decent bed, very easy to check in and out
Negative section of review
Nothing, I had a nice stsy
Positive section of review
Felt like home x very comfortable 😊
Negative section of review
Nothing
Positive section of review
Hey Siri, nothing!!
Negative section of review
Stuff was unprofessional and unhelpful when I reported the missing items.