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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Outstanding views, very remote and the food was top quality. Staff were all very friendly and it was a very relaxing stay. Good base to explore the area and the drive from Fort Augustus to the hotel was spectacular.
Negative section of review
The rooms were a little dated and the bar could have stayed open a little later, closing at 10pm every night apart from Sundays which was 8.00pm. Given it is 12 miles to the nearest village with any facilities there was not much else to do!! You had to book dinner the night before or miss out with only crisps to buy, which we found out one night. The rooms were not cleaned/beds made or restocked during our 4 night stay but these are just observations, none of it spoilt our stay.
Positive section of review
The room size is good and the room was nice and cool as it was warm outside , bed was comfortable and good sized bathroom .
Negative section of review
When booking I specified a twin room as travelling with daughter , on arrival I was allocated a king room , staff said that they could split the bed but could not do it until we left the room in the evening to attend a concert nearby ! Was not comfortable with someone being in our room with our personal belongings so decided to leave the room as it was, I booked a superior room with a river view and specified 3 times in correspondence that it had to be a twin room , it was advertised as a twin room and upon arrival at the hotel was told that none of the superior rooms with river view are twins , this is false advertising on the part of booking.com .
Positive section of review
All good. Didn’t get breakfast but great location for shops. Did get coffee and cake at Starbucks
Negative section of review
The van didn’t work. Not enough plug sockets
Berwick-Upon-Tweed, United Kingdom
Positive section of review
Great location, spotless and in an immaculate condition and quiet on an evening
Negative section of review
24 hours free parking but you have to move your car every 24 hours to another car park that’s close by, but it is a bit of a pain if you’re not using your car.
Positive section of review
The fact that the apartment did not leak and there was wifi and a fridge
Negative section of review
Every thing in the apartment was cluttered and very worn out, but the bed was appalling, it was broken, squeaked constantly and was so slumped that the two of us couldn’t sleep in it, so I chose the sofa bed, which was also broken and impossible to sleep on, so all beds were unfit for purpose, as it was all sloped and uneven. As for the toilet seat, it was broken, and was mentioned in reviews from months before, so not a recent thing. If you want to use the washing machine, there is no way to dry clothes, no dryer, rack or line, so we had to get up early to go to the coin op laundry. No plug for the sink, no can opener despite a can of baked beans included for breakfast needing one, oven seal was hanging off, and wifi didn’t work until the host brought a different modem. In all, unless you have no choice at all, don’t go here, it’s not worth any money.
Positive section of review
A nice and a poshy part of the city a roomy room clean
Negative section of review
Those nice British wooden windows are known to be poorly sealing. Indeed they were. It was terribly cold in the room at night.
Positive section of review
Amazing views and very well equipped
Negative section of review
Nothing
Positive section of review
Apartment was nice, clean and tidy.
Negative section of review
The frying pan would not work on the type of hob. Location
Positive section of review
Location, Room, Staff.
Negative section of review
Cancelled dinner order as after 45 minutes my chicken curry had not arrived. Lovely lady on duty stated (when asked to remove dinner from bill) she would check with kitchen and not charge me. Declined as now needed to sleep! Have stayed before and had previous delays with evening meal. Lovely staff but feels like staff are have to multi-task to the extreme.
Positive section of review
Staff friendly