1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Arrived to find kitchen closed so only pizzas available to eat ..went to inn next door to find kitchen closed for food there as having maintenance done !! . Not a good start to our holiday as we had arrived by train/Taxi so no transport ..Naz at the hotel then phoned our room and very kindly offered to do us a curry ..or it meant waiting til early breakfast ! Shout out for Naz going that extra mile!
Negative section of review
Nothing other than should mention that train stop at the Airport is nearer than Birmingham New Street
Positive section of review
The staff were amazing, really friendly and professional. The room was clean and totally adequate for our needs for one night away. I was concerned it could be noisy but it absolutely wasn't.
Negative section of review
We had a problem with the shower in the morning. It was absolutely stone cold. My husband reported it to reception who later thanked us for letting them know and it was a boiler problem which was getting sorted asap. We would definitely return.
Positive section of review
Great location with easy access to town and shops. Very clean and well equipped. Also great to have the parking permit arranged by the host. Highly recommended.
Negative section of review
The second single room is small but perfectly adequate and comfortable.
Positive section of review
Parking facilities on site was great Staff really friendly and helpful Very clean room Delightful breakfast Access to the property good Excellent location
Positive section of review
Just located in city center which is really helpful and the check in and check out process was quite simple:)
Negative section of review
The shower room at the floor I I stayed, the door lock seems to be broken.
Positive section of review
Breakfast was very very good! very good location for walking into town with local bars and restaurants
Negative section of review
No air co, so rooms a little warm
Positive section of review
The property was set in a beautiful location, and decorated exceptionally well.
Negative section of review
The only negative which unfortunately is due to the size of the property which cannot be helped was the size of the shower was on the small size but the hint is in the name ‘cwtch Bach’
Positive section of review
Staff are unbelievably helpful. Beautiful place, great location
Positive section of review
staff and friendly and helpful , also very clean
Negative section of review
felt drinks and food over priced for what there was but this was off set by the price of the rooms
Positive section of review
Location was good, room inside was lovely
Negative section of review
View out window was scaffolding, parking very tight and limited and majorly despite being promised the chef would be in at 7 to make me a sandwich as i needed to leave early and getting assurances when i checked in the chef was nowhere to be seen at 710 when i had to leave…. Very disappointing customer service