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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location, near King’s Cross/St. Pancras, Euston and Russel Square stations, but also in front of quite parking with limited traffic at night. The staff, very kind and polite, always available and responsive. The cleaning staff, especially for the change of sheets and towels. The bathroom, large enough (in comparison to the rest of the room), quite new, with efficient sinking, abundant shower jet and quality soaps (shower gel, shampoo and conditioner). The breakfast, with hot sausages, bacon and eggs, fresh fruits and yogurt, juices, jams, overall of higher quality than the category of the hotel.
Negative section of review
Three things, which cost one rating less each. 1. No elevator! I had my room at 3rd floor, which means about 35 floors per day, considering I accessed my room multiple times per day, particularly though early in the morning when going to breakfast at -1, and upon arrival and check out with all the luggages. Stair moquette is also quite used and slippery at the edge, and stairs between 2nd and 3rd floors were were narrow. Recommended to ask for a room at 1st or 2nd floor at maximum. 2. No WiFi! I my room, no connection was available, and even in other areas, when connected, the quality and stability of the signal were not ideal. Not suitable for intensive working sessions. 3. The room! I understand the London standards, but here we were a the limit. I could almost touch ceiling with my elbow and the two side walls with my hands. I could spend a pleasant time for 4 nights just thanks a trivial optimisation of my stuff within the three shelves available. The safe is at the lowest position possible. The wooden floor under the mosquette was very noisy, as well as the door was not enough soundproofing. Furnitures were quite used, curtains had some stains and window was not perfectly closing (kind of old style system). Anyway, enough sockets, lights and comfortable bed. These are defects especially considering the 200£ per night (stay in May, booked 3 months in advance) and the 3 star category go the hotel.
Positive section of review
Firstly it’s location and then the fabulous atmosphere in the restaurant and bar - but mostly the most fabulous staff team who really went above and beyond to make our stay special and to cater to our needs - having visited my poorly sister one afternoon evening - they ensured the kitchen provided us with food even though they had come to the end of their service. They really are an exceptional team.
Negative section of review
Nothing
Positive section of review
The location was perfect for my visit. The staff were very welcoming and friendly; the room and importantly the bed were comfortable. The large screen TV and the wide choice of programmes plus the quality of the WiFi were much appreciated. If I have occasion to be in Loughborough again I would return. And perhaps allow time to sample the Spa facilities.
Negative section of review
It's easy to gripe about really minor matters, but in truth there was nothing that I would report.
Positive section of review
There is absolutely nothing to like about this property Felt deceived by host Property not ready on arrival at agreed time , It is not flats rather multiple rooms here and there across the property , absolutely nothing like as mentioned on website
Negative section of review
Each and everything Avoid this house and host at any cost
Positive section of review
Loved eating my meals in the conservatory. Such a pleasant room in sunshine and rain and I enjoyed all my meals there. The staff were all lovely and helpful. Lots of breakfast choices and an extensive menu for dinner.
Negative section of review
Mattress was too hard for me and the quilt was too thick/hot so I folded the quilt into a skinny mattress topper and used my shawl as a blanket and everything was fine. Never did figure out how to turn on the bathroom fan so I just opened the window. Maybe label the switches?
Shouldham, United Kingdom
Positive section of review
Thank you for a wonderful stay! The apartment was exactly as advertised, even better in person. Special touches made the stay extra special, keen to return.
Positive section of review
Breakfast was great, helpful and friendly staff. Reception staff were also helpful. Scenic outlook from breakfast room.
Positive section of review
All the little touches ie bottle of water, biscuits, tea, coffee and hot chocolate in the bedroom
Positive section of review
Very well located, decent place, clean and pleasant enough. Very good for the price for London.
Negative section of review
Sadly no ensuite, but we knew this in advance. Shared bathroom was fine.
Royal Wootton Bassett, United Kingdom
Positive section of review
All went very well. Rooms were very good. Breakfast was good. Staff were very good
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