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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Brighton & Hove, United Kingdom
Positive section of review
The room was in a great location and access was easy with very clear communication from the hotel. The room was sufficiently clean and the bed was very comfortable. They had complimentary earplugs behind the building entry door which was a nice touch. The bathroom was renovated but works were required to ensure proper comfort.
Negative section of review
The bathroom door did not close nor lock. The door did not latch into the door frame at all and the original lock was broken and hanging loose. Another pin-style lock had been installed but it was not aligned and therefore did not lock. The lock would not have been an issue if the door closed at all. I messaged the property during our stay but we did not receive a response at all. Two types of milk and a juice were left but all 3 bottles were opened from the previous guest which (as a hotel manager) is very unsanitary. Smaller bottles refreshed between every guest is the better option. The rooms are also quite loud and you can hear other guests walking up and down stairs during the night so if you are a light sleeper it is unsuitable. The wi-fi did not reach the room sufficiently at all and would not connect or load inside the room.
Positive section of review
Dinner and breakfast were excellent and the garden in the evening heaven after a full on day at a funeral. Waiting staff very good. It was lovely and quiet in the garden room. Other guests considerate.
Negative section of review
Arriving very tired and we are pretty aged, we found the beds were made up as a double and nobody offered to change it for us so we had to turn to and sort it out. Luckily I bring my own bedding because of stiff back so that helped. Could have done without the hassle at that stage of the day.
Positive section of review
Unfortunately got wrong date in calendar and thought we were going Monday 20 May. Have tried emailing the hotel but have not yet had a reply
Stratford-upon-Avon, United Kingdom
Positive section of review
Beautiful apartment walked in to Stratford had a great day , then a comfy nights sleep 😊
Positive section of review
Very clean , quiet , and comfortable. Easy access to town
Positive section of review
The food was excellent, and served up by friendly staff.
Negative section of review
There was a water leak in the bathroom which wet the floor. Our expectation was for a facility all on one level, but we had a downstairs and an upstairs. Luckily we can both climb stairs! We should have been told about this.
Positive section of review
Olde world feeling, cosy and friendly
Negative section of review
Shower in bath but it was adequate
Positive section of review
How close it was to the centre
Negative section of review
Few squeaky floor boards 😀
Positive section of review
Location. Nothing more.
Negative section of review
Filthy. Bed was extremely creaky and was being held up by bits of wood. Nets were torn and filthy. Smelly bedding. Very noisy, as right next to train tracks - not stated in disclaimer or anything. The bed mattress was barely passable as that - we’d have been more comfy in sleeping bags on the floor. Very thin walls. Radiator on constantly and when I asked at reception they said they’d get someone to check it - never happened so had to sleep with windows open next to train tracks with trains coming back and forth through the night. I’d have been happy just to have a comfy mattress but it was awful and I don’t think it’s that cheap either. Wouldn’t have paid £20 for this dump. They shouldn’t be running a hotel with these standards.