1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Royal Tunbridge Wells, United Kingdom
Positive section of review
The hotel was lovely, well maintained and it was as good as my last stay four years ago. The spa was very enjoyable, clean and not too busy. Though expensive the treatments were a high quality with good therapists, we were on a girls spa weekend and had a lovely experience!
Negative section of review
The only thing that we were disappointed with was our dinner, the dining area was pleasant and so were the the staff, the portions of the food however were tiny, none of us have huge appetites but although it tasted nice there simply wasn’t enough of it and it was overpriced. So we decided not to have breakfast the next morning. A real shame as it was the only thing that disappointed us!
Positive section of review
It was better than expected, beautifully clean and the owner was very helpful. Great place to access in and around Barnstaple, Braunton and Croyde. We stayed in April but in the Summer, there is space to sit and eat outside.
Clacton-on-Sea, United Kingdom
Positive section of review
amazingly clean and spotless accommodation from rooms to entrance hall - great hosts who made wonderful welcome - great location very quiet but minutes walk away from town beach restaurants etc
Negative section of review
nothing
Positive section of review
The Lodge was beautiful. Everything we needed was there. The views were gorgeous. Even on a wet day. It's local to amenities but in a very peaceful location. The best of both worlds.
Positive section of review
The hotel is situated in at an excellent position. 2 min walk to Paddington Station. Quiet and safe area. The staff was very polite and always happy to help you
Negative section of review
The room was extremely small and very inconvenient for 2 guests. Additionally the bed was also uncomfortable and definitely needs urgent replacement
Positive section of review
Pleasant,helpful staff. Large bedroom and bathroom. Excellent breakfast-the cooked breakfast was a treat 😁.
Positive section of review
Perfect location; small, fairly simple room met my needs exactly.
Positive section of review
Attention to service by all staff
Negative section of review
Nothing to report - facilities were fit for purpose and excellent
Positive section of review
The location the overall aspect
Negative section of review
The sink
Positive section of review
It was clean and comfortable
Negative section of review
Despite the no-noise after 11pm rule, we didn’t manage to get to sleep due to other people within the block having a party ongoing til beyond 1am! I was called numerous times over the period of 5pm-7pm by the staff, for no reason other than to ask if I got in to the apartment okay, which on its own would have been okay, but in the morning getting x3 calls to say I’d not left the apartment according to the cleaner at approx 11:30 which for one they have cctv in the complex and I left early at 9am with my group, asking me if I was sure I’d left the apartment (to note, I was in Manchester by the time I got this call). Not only that, another call at about 1:30pm the following day to say nothing of substance other than a request that it wouldn’t affect my rating on the place!