1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, right near the cathedral and only 5 mins walk from a carpark (£12) for 24 hrs. Quirky little place with lots of history, twisty stairs and sloping floorboards which added to the character of the place. Next door to weatherspoons but surprisingly quiet on a Tuesday night.
Negative section of review
The lounge is very small with only enough seats for 3 people. Beds were hard and we only had enough towels for 2 people when there were 3 of us, but we made do. The stairs would not be good for some people.
Positive section of review
The staff were amazing very friendly and efficient. It's because of that alone we would stay here again. The breakfast was superb, and the hotel was so handy for the WMC and Cardiff Bay. 5 minutes walk brilliant
Negative section of review
Wall lights by bed had small metal buttons you had to twist to put in on and off, not good for an accessible room for the disabled. Marks on top of the chest of drawers and drawers stick when you tried to open them The red runners on the beds were full of pulls in the material. The room could do with refurbishing, but still, it was comfortable and convenient l. All minor points but might put some people off
Positive section of review
the people were very welcoming even though we arrived late room had an amazing view comfy bed and the room was spotless great bar downstairs would book again for sure
Royal Tunbridge Wells, United Kingdom
Positive section of review
Good location and parking right outside. The room was fine and dinner and breakfast were OK.
Negative section of review
The room was fine but the windows didn't open and the air conditioning unit didn't work! We did report it and were assured that the windows would open and that a member of staff would deal with it whilst we were out. The windows were closed when we got back - presumably the member of staff realised that the windows didn't open! No feedback to us on the problem.
Positive section of review
The property was very clean and was well appointed. Host was very helpful and available.
Negative section of review
The second double bedroom does not have a door and in order to get to bedroom 2 and 3 and bathroom you have to walk through the double bedroom which has a curtain to separate it from the other rooms. Not sure if this should be advertised as a bedroom - privacy was not an option! Also the noise from the main road was quite loud in the early mornings, if the windows are open the big double room gets very noisy. All in all a slightly quirky lay out which may not work for all.
Positive section of review
Excellent location Staff friendly and helpful Albert’s restaurant next door
Negative section of review
Nothing
Positive section of review
A place to relax & enjoy nature at it’s finest
Positive section of review
its close to the airport by taxi
Negative section of review
the food is horrible and not many other options near by.
Positive section of review
Bed and food in the same venue
Negative section of review
Bed was uncomfortable staff were not trained up to a good standard a bit old and tired
Positive section of review
The location is perfect.
Negative section of review
Hard, springy bed. Window was broken and boarded up (which was also broken) so felt very uncomfortable. You also couldn’t open the window and no AC so room was incredibly hot and stuffy. After trying to contact customer service, I have been ignored.