1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
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Positive section of review
Nice clean room. Helpful and polite staff including the cleaners who all greeted me on the stairs and in the hallways. The hotel is spacious and there are ample lounge areas. The menu looked good although we did not eat there on the day we stayed.
Negative section of review
Elevator is narrow and the wayfinding signage could be better.
Positive section of review
Lovely, well equipped and comfortable property. Very tastefully done out. Great location to walk into St David’s and for coastal walks. Parking permit provided made parking in nearby car park easy.
Negative section of review
Internet connection poor inside the property.
Positive section of review
Staff were very friendly and helpful Room immaculately clean Bed extremely comfortable. Loved the clean fluffy white towels. Great value for money
Negative section of review
Car parking was a challenge.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location is great for shopping and civic hall , plenty of restaurants in area. Bed was clean and comfortable
Negative section of review
Shower couldn't be adjusted, it was either scalding hot or freezing cold and nothing in between so unusable & wasn't fixed while we were out as we asked. Room was a bit hot & no aircon. Fan provided but bearings had gone & was super loud so couldn't be left on at night. No tv in room.
Newcastle upon Tyne, United Kingdom
Positive section of review
Hotel was ok. A bit corporate Service was so so some good some not so good
Negative section of review
Staff could have been more attentive
Positive section of review
Excellent staff excellent service highly recommended
Positive section of review
Location and room was well proportioned
Negative section of review
Air conditioner kept me awake rattling most of the night. To be fair staff were helpful in the morning.
Positive section of review
Good location for the city centre
Negative section of review
Even though i pre booked and pre paid online there was a significant wait to check in. Had to use toilets in main reception to get changed as my room wasn't ready which were dirty . Tv at an awkward angle from the bed . Pricey for the standard of room
Positive section of review
Comfortable place to stay
Positive section of review
Great location
Negative section of review
Too many whimsical and non-efficient aspects of this hotel to mention. Very unprofessional and flippant staff. This is definitely not a 5 star hotel as advertised, it's a 2 star, 3 star if you're feeling generous. There is no 'fabulous breakfast' only a very perfunctory continental breakfast served in a flamboyant manner to make it appear as more than it is. Quite run down and scruffy in the corners with old carpets and peeling paint and wallpaper. When i got home i got an email from them saying i owe them 50% of the fee still, despite reception saying everything was ok at both check-in and check-out! Now i have to try and deal with this aftermath from abroad. A bad experience all in all.