1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything here was exceptional! The food, staff, courtesy, attention to detail. They made sure that we were welcomed, comfortable and had everything we need. The grounds were exceptionally well maintained and the SPA, Pool and Hot Tub facilities were all in fantastic form. Will certainly come back here again! Nicola, the Assistant Manager, was extremely helpful, this was a special visit for a very special occasion and she made sure it turned out to be exactly as we wanted it to be. Thanks Again Nicola!
Positive section of review
Bed was super comfy. Probably one of the best I've ever stayed in, actually Noise levels low apart from main road directly outside, but that's to be expected Black out curtains were very effective, albeit slightly too small for the window frames View was beautiful Couldn't hear other guests from inside our room
Negative section of review
The toilet leaked, and not just a trickle - every time it was flushed, it poured from the back. We ended up using both shower towels to soak it up Shower had low water pressure My partner tripped over the chair leg and fell in to the table, which broke in half. Upon reporting the damage to the manager upon checking out, we were told the hotel had no insurance to cover the damage and the table would cost us £70 to replace. The manager texted me his personal bank details to transfer the money after calling someone else (his "area manager"), initially putting the phone on speakerphone for us to hear, and the other gentleman began speaking in another language when asked about insurance, which made me retract my intial willingness to pay for damages as this made me feel uneasy, like I was being taken advantage of. No accident book to report the fall in. No forms to fill out. The manager had to leave to catch a cab, so we were left in reception with a text of bank details, no official paperwork, a very bruised leg and back (and this turned out to be a sprained ankle - thankfully not a broken bone!).. Overall, the manager was exceptionally polite and friendly. But an experience like this has, unfortunately, left a very bitter taste and I would recommend choosing another hotel with less shady employees
Positive section of review
I don't eat breakfast but the cafe looked really nice. The room was, I'm guessing a newly done room as it looked new. The styling was well done and the bathroom right up my street. Very quiet, bed was so comfy and the TV a bonus. Really enjoyed my stay
Negative section of review
Can't fault the room at all, but the bright green neon light in the room was really annoying. I had to wear an eye mask. I know its probably something required for insurance safety purposes.
Positive section of review
A thought the room was lovely, and the bed was so comfy, and the place was very modern, with lots to do, and the staff were really friendly, we will defo be back again
Negative section of review
There was nothing I didn't like about the hotel
Positive section of review
Lovely property, had a wonderful stay here and staff was so lovely and very helpful! Will definitely be back again thank you 🤍
Positive section of review
Staff excellent had friends having a night cap before bed did find the lady a bit stand offish
Negative section of review
Attitude of the lady
Leamington Spa, United Kingdom
Positive section of review
Nice hotel and lovely breakfast
Negative section of review
The rooms were a little noisy. Could hear snoring
Positive section of review
Near to where we needed to be.
Negative section of review
Couldn’t find a lift?
Positive section of review
The location but no sea view
Negative section of review
The bathroom and bedroom door were basic slatted cupboard door, this made it very uneasy to use the facilities. The toilet and shower you couldn’t stay is a bathroom, it was a converted cupboard that also had no windows eliminating any are flow, this made showering or using the toilet to interpersonal and uncomfortable. None of this was as described or shown appropriately in the pictures. On the morning of departure we were rudely disturbed by loud banging on the front door, with consideration to the time to vacate the property at 10am, this happened at 8am and once again at 9.15am, making us feel un-welcomed and rushed to leave the premises. The rules that were written about disposal of rubbish were also very intense but even in trying to do so, the appropriate bins for this were not visable, With all this in mind, Unfortunately even with all the pros of self check in amenities and location these unacceptable conditions of stay or the wish to return is most definitely not reflected in the price that we paid, especially on our travels to other places we have had the pleasure of staying at.
Positive section of review
Very clean
Negative section of review
Nothing
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