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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Charlie and Aakash were really wonderful this morning when they served us our rather nice cooked breakfast. The coffee was good and so was the orange juice. The bed was comfortable and the room was well laid out, having two mirrors was very handy. I liked the car park, plenty of space, I rang the hotel direct and was told I could have a ground floor room, breakfast at 9.30 am, no problem BUT I had to book online which I did. I received confirmation by email that I would be getting a ground floor room , very reassuring.
Negative section of review
Waiting quarter of an hour to get registered after a long journey to get to the hotel. I had informed reception that we would be arriving between 6 and 7 p.m, we arrived 6.50 pm. The booking not being found quickly .Not given a ground floor room as requested, told that breakfast was between 7 and 8 a.m.!!! The gentleman on duty seemed overwhelmed but he was helpful and very polite. He told us that we could have breakfast at 9.30 am. We stayed in room 201, which was VERY noisy, extractor fans or heating system plus the lift. We got very little sleep and will certainly never stay at this hotel ever again. Such a shame when we met such super staff who seemed over worked. Please get someone to answer the phone!
Positive section of review
Location was absolutely perfect for a concert at the O2 Apollo - private parking, beautiful view overlooking the park, plenty of shops and takeaways close by for food and bits in if needed. Will definitely book again and highly recommend
Negative section of review
Nothing that was not to like
Positive section of review
Fantastic location and the lady who owned it was so welcoming, friendly & funny! It was lovely and clean, not noisy at all, comfortable. Breakfast was wonderful. Will definitely return when in area.
Negative section of review
Only thing I can think of is when I showered in the evening not much water came out the shower so took a long time to rinse hair. It was ok for my friend tho next morning
Positive section of review
Location, grounds, food and excellent and friendly staff. The restaurant manager was particularly good.
Negative section of review
The accommodation we stayed in was not the most attractive from outside. It was Morven. A few plants in tubs or something may make it look less like a school.
Positive section of review
Central location. Carparking at a nearby covered park. Staff friendly and helpful. There is a lift!
Negative section of review
Could hear the person next door snoring.
Positive section of review
Clean and comfortable! Good convenience for travel into London and value for the money.
Positive section of review
Location and facilities. The staff were also amazing and extremely helpful.
Negative section of review
Lodge was great apart from a noisy freezer. Also, the pool changing area would benefit from a costume spinner.
Positive section of review
Great location, friendly and efficient staff
Positive section of review
Excellent service for our 1night stay
Negative section of review
Nothing
Positive section of review
Nothing really
Negative section of review
Where do I start??!! Room TINY. Granted the measurements were on booking.com but the layout was ridiculous The noise!!!! Not from the street. The hotel!!! 1st up - the floorboards! Ok it’s an old building but you couldn’t even tiptoe!!! I felt so bad for whoever was below us! 2nd - the door to the bathroom. Even noisier than the floorboards! Im up & down to the toilet all night so I almost wanted to wet the bed rather than disturb others! 3rdly - The room next door! Being on the top floor there was only 1 bedroom next to us. Every floorboard, every drawer, every door PLUS every single word the couple next door said!!! If it wasn’t so hard to sleep anyway I reckon their conversation could have put to sleep my ADHD kid on skittles!!! 4thly - Because of the obvious lack of soundproofing my partner & I found ourselves tiptoeing about & whispering to each other all night - & I don’t mean sweet nothings! No chance of that or anything else when even the quietest of my moans would warrant a 999 call! The receptionist…. Very young, very pretty, very nice, very sweet, however when we complained about how awful our stay was she just had a little giggle. No apology, no explanation, no solution 🤷🏼♀️ To be honest, I would have expected, & would even have put up with this room for one night IF it had been priced to reflect this but for the pounds paid & compared to other similarly priced rooms the price was waaaaaay over the top!