1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
They didn't ĝive you have to tell them the person when you booked it did you book it by on the phone oh yeah by the phone okay tell them tell them I I came to London they know you came to London last night I mean the problem is where you going to find availability to stay near here this is the only problem unless you find something you have to check out the whole day anyways sous out room And the roo was so dirty
Negative section of review
It was a bad experience. I booked a room for two people and stressed the cleanliness of the room. I was surprised that they gave me a very, very narrow room in the settlement. A bad, unclean room. The sheets were unclean and smelled bad. They refused to change them, even though I paid only 100 pounds to spend two hours. I will not repeat any reservation in this hotel.
Positive section of review
The hotel is in an excellent location. Close to all major attractions of London. We received excellent service from the hotel staff who were very nice and respectful. Breakfast was good and tasty . We slept in a standard double room which was clean and in good maintenance condition with comfortable beds
Negative section of review
Missing of fresh vegetables at breakfast Room size was small with limited space to store our belongings and no stand unit for suitcase
Positive section of review
The hotel was very clean and smart. The staff were so friendly and professional!! The breakfast was lovely. Nice cosmopolitan feel about the place and although airport is nearby you couldn't hear it.
Negative section of review
I felt that the parking charge of £16 was a little high.
Positive section of review
for the price paid, hotel was great. comfy bed, clean (not sparkling) room, kettle provided. receptionist was very accommodating. great location. would stay again if i’m in the area overnight.
Negative section of review
the way the room was laid out could be improved. TV was in an odd space within the room.
Positive section of review
the dog small cost £25.00 did not mention this on booking.com
Grays Thurrock, United Kingdom
Positive section of review
Great location for overnight stay before cruise from Tilbury
Negative section of review
Little dated but looks like they are doing a refurb as lots of workmen about and signs of work being completed
Positive section of review
Beautiful setting and room. Far exceeded all expectations.
Negative section of review
Bar service very slow and tray charges for room service disproportionally expensive
Positive section of review
Courtyard rooms are excellent, clean and well maintained.
Negative section of review
The restaurant, we booked breakfast for two days but after extremely poor service on the first day 7 people cancelled the second day
Positive section of review
Loved the location
Negative section of review
The bed was the most uncomfortable thing I’ve ever slept on it was also two singles pushed together
Positive section of review
Good location
Negative section of review
Charge to store bags