1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We loved everything. It's a beautiful place, very clean, great facilities and lovely breakfast. You feel very welcome. Simply the best is: Margaret. Enjoy the 60. We will come back to this wonderful guesthouse.
Negative section of review
It's a 10.
Positive section of review
Comfortable main bedroom mattress & nice en-suite Off-street parking for 3 cars, easily accessed by a busy adjacent road Handsome-looking exterior, but….
Negative section of review
Evidently poorly maintained, whether: 1. Extreme & repeated difficulty opening locks to air stuffy lounge’s only (white double) doors onto garden; 2. unmaintained gaps around chain link (supposedly ‘fully secure’) perimeter fence, allowing our dog to repeatedly escape this supposed ‘pet-friendly’ property - alarmingly onto a busy adjoining road. Poorly prepared for ‘Luxury’ rental - specifically: 3. Neither double fridge nor freezer compartments were at all cold on arrival, spoiling meal & drinks prep for hours (wasting only sunny afternoon); 4. no garden furniture to enjoy relaxing outside with family & friends; 5. no basic helpful info / welcome pack on arrival (so no WiFi password details / no appliance guides / no local conveniences & no local tourism tips whatsoever); 6. Lack of basic kindling / fire starters - just long matches & large logs available for the uncleaned woodburner) meaning the advertised ‘Fireplace’ was unusable 7. No advance tips on anything customers should bring - especially as no shops / convenience stores anywhere nearby). 8. Half-consumed containers of milk & sparkling wine left open in fridge (unhygenic & hardly ‘luxury). Worse though, very poor customer service communications - before, during & after our stay: 9. Received FIVE duplicate messages detailing same scant info with a mobile telephone & email for a mis-matching main contact; 10. Notably slow replies to time-sensitive queries: (a) it took owners 1.5 days to even acknowledge or reply to 1pm arrival request (specifically to plan food preparation for elderly relative & children); (b) it took owners 3.5 hours of missed messages & a further chase up phone call for owners to finally reply to first concerns on arrival; (c) later took owners over 2 days to acknowledge or reply to our subsequent complaint & required follow-up text; (d) took owners 4.5 days for owners to offer to return girls lost property. 11.
Richmond upon Thames, United Kingdom
Positive section of review
Very comfortable, clean and modern. Nice staff
Negative section of review
Residents bar closed at 11pm. We were at a show and unable to relax with friends when we came back
Positive section of review
Lovely room, very clean throughout
Newcastle upon Tyne, United Kingdom
Positive section of review
The reception area and bar
Negative section of review
Shower temperature was very unpredictable it changed from very hot to cold with no warning .the cushions on the settee in the courtyard was mouldy and stained I could not sit on it .
Positive section of review
Location, car parking
Negative section of review
///
Positive section of review
Very comfortable
Positive section of review
Comfi.clean.
Negative section of review
Shower curtain not practical
Positive section of review
Location
Negative section of review
It was very warm. Lack of AC in rooms
Positive section of review
Clean
Negative section of review
Very noisy, not particularly comfy
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
