1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly host who clearly takes pride in the standard of the self catered unit. Good communication prior to occupancy. Spotlessly clean and well thought out apartment with everything we required. Lovely fluffy towels and super comfy beds.
Positive section of review
Good location, very close to tube stations and lots of food places. The room is of a good size and the place overall is relatively clean and smells quite lovely. Staff are nice and smiley.
Negative section of review
- Nobody came to clear out the bins or change the towels throughout my three-night stay. On my arrival, I was shown a sheet of information which states that there is a complimentary full room service on the third night. I did ask about it and requested this, receptionist took note of the request. This did not happen. It’s not the end of the world but for a £100+ a night stay, you would expect some sort of housekeeping. - The stairs – I can see why other reviews made a point about this. I got the top floor room so it was over 90 steps to climb everyday. This doesn’t bother me too much but I can see why this may be not ideal for some guests - Bathroom is small as others say. You cannot sit on the toilet without hitting your knees on the sink. - Is the £100 deposit really necessary? Other places who have the same facilities and are of the same price range don’t ask for this.
Positive section of review
Pub was good and lively, staff were friendly and helpful.
Negative section of review
Accommodation was tired and not very clean. Waste bin was still full of rubbish from previous occupant.
Positive section of review
The eggs for breakfast was the only thing that was okay.
Negative section of review
Wow. What an awful experience this was... We come to the room, the upper windows were completely open and mind you, they are out of reach if you are average height. No bar or hook in sight to be able to close them. I tried calling reception a few times, nobody answered the phone even once. I went down to the reception which took like 10 mins walking down the hall way, waiting for the lift on the top floor... The receptionist tells me there should be a bar in the room but if there isn't they can send someone tall to close the windows. This is a ridiculous suggestion. So we need to come down 6 floors to ask someone to open or close our window if we are too warm/cold at night? We somehow managed to close one of the windows ourselves when we were cold. Don't get me started about their fire alarm. It went off 4 times at night. It went off after sounding for like 15 seconds but enough to keep waking us up. Once again we ringed the reception to ask what is going on but obviously nobody answered. I then had a look at the reviews and lo and behold apparently the alarm going off several times a night is something that has been going on for YEARS. How the hell is this acceptable? We had a deplorable night of sleep. The bed was really uncomfortable and little sleep I was able to catch resulted in back pain. We went to use their swimming pool and wellness centre. Sanitarily really bad. Pool temperature was okay but the hot tub had the same temperature as the pool which was too cold for a hot tub. The steam room didn't have a hose to clean down the chairs before you sit on them and there were only two seats in the entire pool area to rest. The bathroom had black mold on the tiles and the bath tub/shower was dangerously slippery with no handles to hold on whilst getting in or out. We have been travelling around Scotland for 3 weeks and this was by far the worst hotel I stayed in, possibly in my life. Their staff needs a good customer service training.
Saint Helier Jersey, United Kingdom
Positive section of review
The staff. They were all very friendly and helpful
Negative section of review
Would have liked some selection of pastries at breakfast that you help yourself to as got a bit bored of same things every day for 6 days
Positive section of review
I like everything room and food, staff friendly ☺️
Negative section of review
None
Richmond upon Thames, United Kingdom
Positive section of review
Very comfortable, clean and modern. Nice staff
Negative section of review
Residents bar closed at 11pm. We were at a show and unable to relax with friends when we came back
Southend-on-Sea, United Kingdom
Positive section of review
Easy to get to! Parking and very central
Negative section of review
Too hot! It was like a sauna especially in the hallways. Also, no shampoo and conditioner in the bathroom. Nobody behind the bar able to make cocktails late at night
Positive section of review
Amazing stuff
Negative section of review
Great stuff
Positive section of review
Everything!
Negative section of review
Unable to order sandwiches in the afternoon
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