1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Cook's Flat is perfect - beautifully and thoughtfully designed, with everything you need. The whole estate is heavenly - fabulous communal games and reading room downstairs, and a restored Victorian kitchen. Highland cattle and ponies grazing on parkland outside, and geese hanging out. Wonderful hosts, magical woodland, plenty of places to walk or sit and get your Nature Dose. Can absolutely recommend to future guests, and can't wait to return!
Positive section of review
I Booked a budget room but it was beautifully clean and the beds were very comfortable. Above all the staff were so helpful and willing to help in anyway to make sure we had every5hing we needed.
Positive section of review
Very clean and inviting. Cosy. The host was very friendly and helpful. The bed was extremely comfortable. Powerful shower. Great location (2/3 minute walk to the beach).
Negative section of review
N/A
Positive section of review
Excellent location , not too far from race course , about a 25 minute walk , or we later found out there is a free shuttle bus , which we got back to the hotel .
Negative section of review
Noise , which was told to us , so fair enough , however we were at front of hotel so lots of street noise , traffic and people being generally loud , shouting instead of talking . Floors creaky in hotel and doors banging late into the night.
Positive section of review
The beds were very comfortable. The staff were reactive when we had a problem with noisy school children.
Negative section of review
The shower didn’t work properly to regulate the temperature. The humidity extraction didn’t work to mould had accumulated on the window and the room smelt damp. The curtain rail broke. The milk for tea making was not topped up.
Positive section of review
Everything was clear and well organised from the initial booking to leaving the property after my stay.
Negative section of review
Nothing!
Positive section of review
Clean and comfortable. The beds were so comfy! Rooms spacious and bathrooms modern and clean
Negative section of review
N/a
Newcastle under Lyme, United Kingdom
Positive section of review
Freshly decorated room. Stong WiFi.
Negative section of review
It's over a pub so had the usual saturday night going on outside the window. Breakfast option in the vicinity are pretty limited.
Positive section of review
The bathroom was ok
Negative section of review
The staff were totally unconcerned about being professional and caring for their guests. Everything seemed a bit of an effort whether it be showing you to your room or serving you a meal. Their outfits also showed a lack of personal professionalism. My husband’s steak pie was stringy and gelatinous and his vegetables overcooked and inedible. We waited 45 mins for our American pancakes for breakfast and when they came, they were inedible and came without the bacon. Oh sorry was all that was said. The bedroom was so small the you had to bend over as you walked sideways round the bed as there was so little space and also to not hit your head on the tv
Positive section of review
Breakfast was ok.
Negative section of review
Soap dispenser was deemed to be “free toiletries, no hot water as boiler broken, evening meal was leftover Sunday roast. Massive smell of cannabis in corridor. Bar was short of beers. Absolutely horrendous.