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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Generally well equipped apartment - all the beds were comfy (although the person who used the sofa bed found that one less so). Very clean and well located with a 15 minute walk into the centre. Easy access to get keys etc. Owner was helpful when there was a problem with linen.
Negative section of review
Most of these are minor issues, and are suggested as improvements. The family bathroom could be fitted with a grab rail to help with access in/out of the shower. Some crockery/glasses appeared to be missing (maybe through breakages not being replaced?). For example, it's advertised as sleeping 6 people, but there were not enough wine glasses for 6. I'd suggest that it's time for a review of what's there. The flooring, especially in the hallway and the bedroom with the ensuite, is quite creaky, and this could do with being sorted out for the sake of those sharing, and I suspect, the neighbours below!. On arrival, we found that there was no linen for the sofa bed in the living room. Once I contacted the owner, however, this was supplied quickly on the first evening of the stay. It would be helpful to have more than one set of keys - there were four of us and only having a single set meant we generally all had to go in and out together.
Positive section of review
I was very late, past 10pm and the host was happy to wait up. The room was clean, very clean! It was tidy and had everything you need for quick stop. The host offers an airport taxi ride and onsite parking.
Negative section of review
Finding the entrance - its a bit unclear. The approach roads were very narrow, my wife would have been worried about that. But otherwise nothing.
Positive section of review
The apartment was compact but well appointed. Though reasonably well secure, access to it was not difficult. Great location!
Positive section of review
Very helpful staff, especially Nirmala Subedi who has been dealing with the mobile phone we left in our room
Negative section of review
Can't think of anything
Positive section of review
Snacks, breakfast, tea & coffee and milk were left for us in the property.
Negative section of review
We arrived in the evening and there was no lighting in the communal stairwell, meaning we had to climb 3 floors with bags and our baby in the dark before opening the lock box and unlocking the door also in the dark. We felt rather unsafe at the property and its surroundings and would have found alternative accommodation if we were staying more than 1 night. The host expected to strip the beds and empty the bins ourselves, which seemed unreasonable. We also had to pay a £150 security deposit outside of booking.com's systems.
Positive section of review
Breakfast was lovely. Good variety. Dinner also good
Negative section of review
Facilities good except that our tv had a problem, which we reported at check out. Parking was quite a distance from our room.
Positive section of review
Great location, friendly staff, welcoming
Negative section of review
Pretty noisy at night but was to be expected on a bank holiday weekend in the centre of town
Positive section of review
The views and the bedroom very clean
Negative section of review
Staff very rude, swearing behind bar think his name was Dylan. Very short staff. Didn't bring the food out properly during the wedding sit down and very poor communication between management and the team
Positive section of review
Very good breskfast.
Negative section of review
Nothing
Positive section of review
Good location
Negative section of review
Beds not very comfortable