1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were exceptional - really helpful at all points, including our requests in advance of arriving. The room worked well for us. Breakfast was spot on, catering for our very different requirements. There was plenty of flexibility regarding our dining request in the evening.
Negative section of review
Only staying for one day. We need to plan better, so we can enjoy Helmley as a base for longer.
Positive section of review
The property was finished to a high standard with few to no signs of wear and tear. Comms with the host prior to arrival were pretty good. The place is well kitted out and the beds were comfy. We crossed paths with the cleaning staff as we left and they were very friendly.
Negative section of review
I had to ask for the combination to the lockbox for the key, an automated message at the check in time would be an improvement but it's a really small niggle in the grand scheme of things.
Positive section of review
My daughter and her partner stayed at the snug to celebrate her 21st birthday. She had the best time! The accommodation was just as expected. The communication from the staff was great. The location was perfect!
Negative section of review
The accommodation upstairs was a little noisy. This is not a negitive on the snug as this was raised with the staff, and they addressed it right away, they we're very thankful for us letting them know. This just goes to show the amazing level of customer service you get 🙌 There are no negatives with anything in the control of Snug and we'll 100% being coming to visit
Positive section of review
Had everything we needed. Perfect for relaxing after a long day's walking. Beds were pretty comfortable which was important.
Negative section of review
It's getting a bit old but better than expected.
Positive section of review
Nice room, great location close to where we needed to go
Positive section of review
Good location and value for money with clean room
Negative section of review
Awful weather!
Positive section of review
Very clean, comfortable and quiet.
Negative section of review
my room had no desk or seating option
Positive section of review
So close to the centre of Glasgow
Positive section of review
Good size room and very clean
Negative section of review
Room was right next to lift so quite noisy.
Positive section of review
Convenience