1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This was our second time staying here, the 1st time being over a decade ago and it was just as good as it was back then. It's a beautiful hotel/prison/castle with lots of interesting history. The rooms/cells are quirky and a little creepy but spacious and comfortable. The staff are friendly and efficient, they have a wealth of helpful local knowledge and are always on hand to help. Cocktails were lovely, breakfast was tasty and plentiful. We ordered room service late at night which was really enjoyable and arrived in our room super quick.
Negative section of review
The price to park at the hotel is ridiculous. At £34 per night I'm glad we only stayed for one especially when the rooms are so expensive to begin with. I have a disability so I find using public transport difficult while carrying luggage. Therefore I rely heavily on my car and need to park at my destination. The lift wasn't working which again was slightly inconvenient but we were offered a room on the ground floor so it wasn't a major issue. One last thing... I know it's not the responsibility of the staff to remind guests but I think it could be asked at check in if the guests have paid the ZEZ charge (if applicable). I only realised when we got home when a friend asked how much I was charged that I'd even heard of the ZEZ. It's not a huge amount to pay in the first instance but it is if you don't realise and get fined.
Positive section of review
We like the Giltar very much indeed in that all the staff are very friendly, especially in the dining room and the bedroom chamber maids. It has a beautiful position on the front with magnificent views along the coast and over to Caldey Island. The food was well presented and very acceptable. It has the feeling of a happy staff and 'well run ship'.
Negative section of review
We are elderly and much of our enjoyment is sitting in our room looking out at the sea. For this reason we indulged in an expensive de luxe room with a sea view. We were warned shortly before our arrival that there would be scaffolding up, which did indeed spoil the outlook but we accepted this with a small adjustment to the price of the room for one of the days. However, unfortunately for two of our four full days the scaffolding was being taken down with all the ensuing noise and men clambering around directly outside our window. We would have hoped for a reasonable deduction for this but the management seemed surprised that we should think this. This we found disappointing and so have not given it top rating, which for all other aspects we would have done.
Positive section of review
Breakfast was included in the price and the choice was very good. Room very clean and quiet and with a comfortable bed. I was able to check in when I arrived (before 3pm) and store luggage when checked out.
Negative section of review
Better coffee in the room.
Positive section of review
Easy access, Clean, comfortable, quiet enjoyment, everything you would ever need was supplied within the property. off road parking also a plus and located close to local shops and main roads.
Negative section of review
We paid £900 for 4 nights and there was No WIFI??? I do not remember it advertising no WIFI when I booked it so it may have changed after I booked it because I specifically look for this as we were travelling for business. Luck would have it my 4G worked. The TV only works off the internet as there is no cable to the aerial to again had to connect the TV to my phone which is not ideal. The system for messaging is poor. You get an e-mail with a message on it but its not at the top or obvious what the message is. Hence I missed the fact I had to sign paperwork, manually pay a deposit and send in ID. No messages on Booking.com app which would be much better! I mean I got there in the end but not a clear way of communicating with the Property Management company.
Positive section of review
Hotel was a great location for us,close to the airport and harbour and walking distance to the city centre. Staff were so friendly and helpful with an early check in.
Negative section of review
Nothing to dislike from our point of view. Staff were very friendly and obliging.
Positive section of review
I had the house next door 2 rooms and it was perfect Nice food drink and staff were brilliant Location train station was perfect
Negative section of review
Bed a little uncomfy
Phillack, United Kingdom
Positive section of review
Beautiful beach to walk to. Good value for money. Clean and comfortable. Everything we needed for a beach holiday
Negative section of review
All was fine.
Positive section of review
Both evening meal and breakfast was excellent.
Negative section of review
The only small gripe was the shower was more a trickle than a shower. But we would still stay again.
Positive section of review
Very comfortable, quiet and perfect location
Negative section of review
All good
Positive section of review
Beautiful cottage in lovely srea
Negative section of review
Struggled to find it could maybe do with a sign on the gatepost
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