1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The communication was excellent from before, during and also after our stay. The owner was very accommodating, worked with us for arrival times and showed us where we could park. He went out during our stay and got us some things that were missing from the room. The owner also left us some complimentary bits and pieces. He was friendly and showed us around and let us know where everything was. He also advised afterwards that he had properties elsewhere we might be interested in staying in. He was nice and chatty and held a little conversation with us too. Great value for money and would definitely stay again.
Negative section of review
The bed could have been comfier, but thats really the only thing
Stoke on Trent, United Kingdom
Positive section of review
The schoolhouse was absolutely beautiful, the kids did not want to leave! So much so that we booked another night! Kitchen very well equipped enough utensils to easily cater for 2 adults and 5 kids with no stress. So dog friendly and with a large front garden and a very sunny weekend the dogs, adults and kids had a very chilled and relaxed time just sitting in the garden enjoying the space. House is large with plenty space and lovely log fire in the living room. Plenty large cosy towels, beds were super comfy, overall an amazing stay 😀
Positive section of review
It's on a bus route and makes sense other than that you're only able to use expensive taxi out of the hotel to other places as Uber will never come. The front desk staff are very nice, welcoming and problem solvers.
Negative section of review
We were misled by Bookings.com. There was a mismatch between the room names and the corresponding pictures of the room on Bookings.com. The nice pictures displayed for the superior room which we booked was that of executive double room so we ended up in a not so nice room than what we saw online and were looking forward to. Unfortunately all executive rooms were booked out and our booking couldn't be upgraded for any fee at all. I lodged a complaint to bookings.com immediately I found out but I doubt they will ever do anything about it.
Positive section of review
It was spotlessly clean with a fantastic view across the water , very friendly and helpful staff , fantastic breakfast in the Royal George a short walk away with beautiful views
Negative section of review
Nothing
Stansted Mountfitchet, United Kingdom
Positive section of review
Sam at the reception was amazing first point of contact when I arrived at the hotel.
Negative section of review
Bathroom could be more clean.
Positive section of review
The staff particularly Justin could nt do enough for us
Negative section of review
Felt as though it had had a quick clean , not very thorough, no towels in one of the rooms, no plug in sink ….huge steps at front and rear of hotel which meant it was unsuitable for my elderly parents The staff held it all together, helping us transport mobility scooter and wheelchair up and down the steps The hotel is very tired and needs some investment
Positive section of review
Did not stay for breakfast. Cut our stay short
Negative section of review
Requested a room with bathroom. This was confirmed but when we checked in the room was a dingy room with no view and a shower which was very difficult to access. The tv was the size of my iPad and didn’t work. The water was cold and took about 15 minutes to warm up. Jodie at reception was fantastic but as the hotel was full she was unable to offer us an alternative. We decided to spend the one night and seek other accommodation elsewhere. We ate supper there and the less said about the cuisine the better.
Positive section of review
very nice location, with a cosey clean room
Negative section of review
parking was tight
Positive section of review
Self-catering
Negative section of review
Needs painting
Positive section of review
Well located
Negative section of review
Very dirty and shabby
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