1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This was my second time at the hotel and again I was very impressed. We came for my sisters bday celebration. The staff were lovely, humorous and personal. Special mention to Miche (waiter, bar man, receptionist) and just an all round lovely person. And also to Eileen (guest relations) for being so friendly and hospitable. Very uplifting, especially first thing on a Monday morning! We had a lovely spacious room, with comfortable bed and fantastic bathroom.
Negative section of review
Felt the staff were under a bit of pressure as there only seemed to be 3 on for the full place, not sure if this was down to sickness etc. But they coped well considering the amount of people dining/ staying in the hotel.
Positive section of review
Lovely lodge, with everything you required for a comfortable stay. Warm and cosy, with plenty of space for the family. Beautiful location with stunning views of the loch.
Positive section of review
Location next to Station and transport. Quiet environment.
Negative section of review
Limited kitchen equipments (1 glass for 5), water temperature of shower too hot and not possible to decrease, no instructions how to use equipment (WiFi), strange electricity connection between shower and kitchen, no response from owner
Positive section of review
The property was so homely and clean
Negative section of review
Nothing really
Positive section of review
Well equipped, clean and comfortable
Negative section of review
Nothing
Positive section of review
Classic decor and spacious rooms
Negative section of review
A glass pane was hanging precariously from the sash window frame, so we couldn't open the window, while it was very warm weather. The toilet flush was broken, but when reported we were told it keeps happening. Maybe time to get it repaired?
Positive section of review
Close to the beach and tram
Negative section of review
Beds uncomfortable and the smell of sewage in the halls
Positive section of review
The property was clean.
Negative section of review
The property was not in St Ives as advertised. There was insufficient toilet paper. There was no body lotion or shampoo to shower with or laundry detergent for the washing machine. There was an iron but no ironing board. The television did not work. There was no guidance to operate the CD player.
Newcastle upon Tyne, United Kingdom
Positive section of review
Lovely clean rooms
Negative section of review
Nothing