1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We stay here a lot and the staff, room and breakfast are all great. We ordered a takeaway Afternoon Tea, which we have had a few times, and the cakes and scones are always very good.
Negative section of review
Very small details; the tea/coffee machine in the breakfast room isn't good, it doesn't heat the water to the right temperature. We ask for a plunger coffee and pot of tea in the mornings which the hotel will happily do. The iron in our room leaked, while plugged in, water was all over the ironing board in two minutes. The hotel were happy to change it but do keep an eye on these appliances. There was no light by the wardrobe, which is in a dark space in the room. The Afternoon Tea, which we have had several times as a takeaway, had no actual tea with it, and one salmon blini was missing. Instead of butter there seemed to be a margarine spread in the sandwiches. We hoped to book a small post-wedding event, using the Auxerre suite as we have mobility impaired guests and there's no lift to the Terry Suite, for four hours on a weekday afternoon in September but unfortunately the hotel's wedding planner wasn't free to talk to us, and didn't request our details to discuss it. We found a nearby alternative.
Kelham, United Kingdom
Positive section of review
Perfect for a couple, spotless. Nice little welcome pack, peacefull location. Good pub just around the corner.
Negative section of review
Nothing not to like
Positive section of review
The hotel is very good location with loads of parking easy to use the code to access the room and hotel.
Negative section of review
The room had a cold draft all night and hardly slept as the window didn’t close properly.
Positive section of review
Room - basic but clean and comfortable. Restaurant had a good choice and variety.
Negative section of review
There seemed to be staffing shortages which resulted in a long wait for food. We couldn’t be seated so didn’t have a table number and therefore couldn’t order a drink whilst we waited. Surely this could be sorted so that as residents we could have ordered a drink whilst waiting for our table.
Houghton le Spring, United Kingdom
Positive section of review
Super friendly staff, helpful and polite. Lovely food and impeccably clean room
Positive section of review
It was close to the main road, however it was quiet. Good value for money.
Negative section of review
The pub is pet friendly, however pets are not allowed in the hotel. Quite sad as the next trip we will have to find somewhere else.
Positive section of review
Very clean and super designe🥰 Best hotel ever☺️
Positive section of review
Lovely room very clean and comfortable
Negative section of review
Nothing I loved all about it shame we had to leave early so couldn't enjoy the spa
Kirkby Lonsdale, United Kingdom
Positive section of review
Location spot on!
Positive section of review
Location
Negative section of review
Separate charge for kids breakfast, only cold breakfast available and still price is 8.50 per adult and 4,25 per child/baby