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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Its location is amazing. The outside access for 24 hour coming and going is perfect. The staff were incredibly polite and helpful. Especially the young girl with the long brown hair who checked us in but forgive me I don’t know her name. Pub dog rocky is amazing.
Negative section of review
On arrival heading up the stairs we could instantly see that the stairs haven’t seen a hoover in a while. A little bit off putting when you haven’t even reached your room. We were staying on the third floor and the shower only gets like warm water and the pressure of the water in the sink was bad. We ate in the restaurant on the first night and I’m sorry to say had to send food back as it was tasteless and inedible. We only sent one dish back though as we just didn’t want too much of a fuss. We decided to try breakfast and it took an hour, maybe more for three dishes to come out and the people who arrived after us got served, ate and left before we’d barely started to eat. All dishes weren’t served at the same time either. A good 20 minutes between the first and the last.
Positive section of review
Lovely, friendly, attentive host that you only get with a small guest house. Great location; nice and quiet but only10 minute walk from the centre. The breakfast was delicious and perfectly cooked. We enjoyed our two nights here.
Negative section of review
Nothing we didn’t like but as other reviews say the property whilst being quaint would benefit from a refresh.
Kingston upon Thames, United Kingdom
Positive section of review
Beautiful hotel, friendly staff, excellent food, conveniently located to visit Hampton Court Palace in lovely area.
Negative section of review
This hotel is no exception by any means but I find the practise of adding a 12.5% service charge to the bill excessive. As residents we were given a 10% discount on food and drink which was negated by adding the charge to the bill. I understand it is optional but I feel it causes embarrassment to ask for it to be removed. As I say this hotel is by no means alone in this but I would prefer to leave my own tip.
Positive section of review
Excellent experience great location breakfast included easy walking distance to the shambles and other main areas
Positive section of review
Absolutely stunning, everywhere was clean, TVs in bedroom, washing machine and a dishwasher!!!
Negative section of review
Nothing to dislike
Positive section of review
Large room good breakfast less than five minutes into Alnwick by car
Positive section of review
Location was great short walk down to sea front
Negative section of review
The loft space too small Too many mattresses on double bed!
Positive section of review
The cottage was beautiful ,spotlessly clean
Negative section of review
Fly in the house otherwise perfect could not catch it lol.
Positive section of review
Staff was very helpful
Negative section of review
Too small room and bathroom Food was just ok
Positive section of review
Food, location
Negative section of review
Space was a little congested
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