1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Wonderful location for travelling in Manchester. Walking distance to tram station/supermarket and famous stadium - Old Trafford. Quiet and comfortable accommodation for family travel.
Negative section of review
A bit noise from tram. It would be better if the curtains could block sunlight more effectively, because the sunshine hours in summer are too long.
Positive section of review
The property was clean and well equipped. It had everything you need for a weekend break or a long stay for work
Negative section of review
There was an alarm on the wall that was going on constantly for 5 hours during the night from 2am onwards. After many calls to reception and no one answering I went down to reception. The man at reception came to my room and accused me of vaping or smoking in the room. Neither of which I do and would never dream of doing if we did, then I requested my money back as I was unable to sleep and was told that was not possible, the reception man began to shout so a female colleague of his took over. I have raised a complaint with the staff about the man at reception and the alarm keeping me up all night and was told a manager will call me at the end of the week. I am yet to receive a call from the manager. Also the coffee machine in the room was not working so we were unable to make coffee and had to wait for the restaurant to open to get coffee. They also took a holding deposit of £100 for the room for damages then explained to me once they had taken it that this would be refunded subject to no damages but can take up to 10 days to show back in your account. I’ve stayed in some very nice hotels and have never had to pay a damage deposit before. In my experience you are only charged damages to your card if you actually damage a room. Again, I have never damaged a room before so didn’t like this part either.
Positive section of review
It was clean staff friendly and central to underground so was easy to get around
Negative section of review
N/a
Positive section of review
Very clean and pleasant décor excellent food and good value
Positive section of review
Large room,free coffee and tea with kettle.
Negative section of review
No lift for luggage but it was manageable.
Positive section of review
Nice receptionist. Bed was nice.
Negative section of review
Dated furniture. Bathroom needs refurbishing and walk in shower. Breakfast should have been included in the price. Parking was terrible. Charged for parking second car in one room booking. Very small car park.
Positive section of review
The beds were so comfortable
Positive section of review
Town centre location
Negative section of review
It was just not clean Floors bathroom communal areas Breakfast was late starting quality poor and no explanation The young team on site just do no seem to know what they are doing This is not a Best Western Hotel it may the franchise but not the training not the delivery and not the experience of a BW Disappointing would cover every aspect
Positive section of review
All good
Negative section of review
No problems
Positive section of review
Location
Negative section of review
Small bathrooms
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