1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location is amazing. It’s a sweet & roomy two bedroom apartment in the middle of Bath. I was with my 80 yr old Mom, who is in great shape, but it IS 3 flights up on stairs..so keep that in mind. We shopped at Waitrose & happily used the kitchen rather than dining out every meal. When I had any questions, Lynsey was an absolute doll & promptly was in touch. Honestly, the best place we stayed in our 2 week tour of England. Don’t miss this one!
Negative section of review
I mean, the stairs were our only challenge & if you’re in ok shape they’ll be no problem.
Positive section of review
Ambience and history of the hotel and its location. Hotel staff were excellent especially Grace who tried her utmost to resolve a problem we had with the room. Also the ability to park at the front of the hotel was a bonus in Scarborough.
Negative section of review
Side room 108 was noisy due to bus route outside windows. Secondary glazing not that effective. Needs net curtains to prevent people seeing directly into room.
Positive section of review
Amazing location, beautiful layout, greeted with Prosecco and chocolates was a lovely touch. Milk, tea, coffee and biscuits were also a lovey touch too. Excellent communication with owners.
Negative section of review
Nothing
Positive section of review
The location is ideal, right on the front. Are room looked out on to Southbeach with Caldy island in the distance. All the staff were friendly and welcoming and always happy to help.
Negative section of review
The only fault we could make is the shower in the bathroom had no power apart from that it's all good.
Brighton & Hove, United Kingdom
Positive section of review
Good location and very welcoming staff. The Spanish girl at the check in (sorry forgot the name), was very welcoming and clearly explained all we needed to know.
Negative section of review
A rude staff member with tick glasses and a earpiece approached us in the lobby with no friendly manners whatsoever. We were having a meeting and decided to buy some snacks from the nearby supermarket (grapes, nuts, a pack of crisps) and a coffee from Starbucks. They came saying that it’s not good to bring food into a restaurant and they make coffee in their bar (?!?!). There’s no way you can even think that they would serve any sort of food in that lobby. No food menus whatsoever, not on the tables nor anywhere else. And sorry if we went for a Starbucks coffee, rather than your Nespresso machine (!!!). Anyway, this guy might also be somehow right, but they clearly lack of customer service as there are much better ways to approach paying guests who chose your hotel, over thousands in town. They turned a potential promoter into a passive customer. Well done!
Positive section of review
The property was spacious and comfortable. The jacuzzi was a lot of fun. Being walking distance to the beach and shops was really handy.
Negative section of review
It would have been good to have a welcome pack with instructions on how to use anything (such as the hot tub, TV, WiFi etc). We worked everything out eventually although still have no idea if we were meant to have added any chemicals to the hot tub. There were lots of bits and pieces in need of repair - light bulbs not working, wallpaper peeling off walls, doors not closing properly. None of these were major issues or prevented us from enjoying our stay but they seem like things that could be easily fixed. The main bathroom is accessed through the master bedroom. Whilst this was fine for us, as we are a family, it may not work so well for others. It would have been good for this to be noted in the description details.
Positive section of review
Great host, quick communication. Excellent parking ( v useful in Cambridge) and nice walk into town. Very clean and great value.
Negative section of review
Sofa bed a bit uncomfortable.
Positive section of review
Location, price ok for the location facilities and standard.
Negative section of review
Whole hotel smelt stale, may have been from kitchens but seemed worse when aircon was on. Perhaps needs cleaning?
Positive section of review
Room,facilities, staff
Negative section of review
Needs a lick off paint
Positive section of review
Very clean & homely
Negative section of review
N/a