1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location and room size, stayed a few times before and always had a good room maybe this was a one off but it’s certainly made me think twice about booking again as it was starting to become my regular as I come to bath every 6 weeks
Negative section of review
The fact we didn’t have a window that opened, it was really warm and air con didn’t work very well
Positive section of review
Pool, room, comfort are sound Iv stayed loads stop sending reviews my daughter loves the pool lifeguard and hotel staff are brilliant we have a good time. I
Negative section of review
Ne bother really but the bairn loved filling the ice bucket up n it was empty. I work away and when I’m home your hotels what she asks for I see her once a month now so sort the ice machine out or il go elsewhere.. make it special or I’m gonna nash
Positive section of review
House was spacious, clean and comfortable. It had fully functional kitchen with utensils. Back garden was spacious with patio with table and chairs.
Positive section of review
The property was very pleasant just some doors not shutting (bedroom 1)
Negative section of review
The hot tub was not cleaned water was murky I rang several times to make sure it would be clean because of some reviews that mentioned dirty hot tub I was assured that the tub was emptied after each guest so would be cleaned and refilled and heated with fresh chemicals ready for the next guests On the day of arrival I again called booking.com to confirm that it will be clean and ready When we arrived the young lady was vacuuming the tub to get to of detritus that was resting in the seating wells the water was cloudy she did say she could empty the tub clean it and refill it if I wanted but it could take up to 24 hours to heat up I declined he offer as we were only there for 2 nights which meant we would not be able to use it until Saturday night so just one evening of use as we had to vacate by 10 am on Sunday so obviously unhappy about that as we only chose this property because of hot tub The electric ceramic job had a crack right across the width of it which I pointed out to the hot tub lady
Positive section of review
Staff was helpful. Coffee and biscuits were great in the morning
Positive section of review
Perfect romantic and private place for relaxing in the forest
Positive section of review
Location was good, close to food shops and train stations.
Negative section of review
Front deck receptionist was rude and unfriendly. Fridge was dirty, pot was dirty. Nothing to wash up the dishes.
Positive section of review
Great room, lovely place to stay.
Negative section of review
I really object to being asked to pay a "damage" deposit of £50. I stay in hotels all over Europe and this is the only one that asks me to leave a deposit in case I trash the room. Really tacky and unclassy. Particularly when I stay there regularly. Just wrong and a bad vibe.
Positive section of review
The Location was very central
Negative section of review
Checked out at 10:40am. but asked if I could leave my trolly bag in a storage place as I had a meeting in Birmingham City Centre before my flight. Sadly, this could not be accommodated.
Weston-super-Mare, United Kingdom
Positive section of review
The shower and the bed
Negative section of review
How small the TV was