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2
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3
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Positive section of review
Friendly greeting at check in. Escorted to my room & window opened for me (it was too high for me to reach) Great value with breakfast included. Cooked full English would have been an extra £6.99 Good to know there were options. Everything neat and clean & good quality decor. Plenty of space for free off street parking.
Negative section of review
Breakfast much too early for me personally. As I was kept awake by loud snoring in adjacent rooms I felt too exhausted to face food between 7.30 & 8.30am. Access to the room was via steep external steps which were a challenge for my arthritic knees.
Positive section of review
The room was airy and extremely clean & beds were very comfortable. Also love the idea of a separate toilet. My friend and I loved the aroma of the diffuser when we walked into the hotel & asked the staff where we could buy it from. The staff told us the name & we will see if we can purchase!
Negative section of review
Couldn’t fault anything.
Positive section of review
Great location near the canal and excellent communication and service from Elaine Nadia and Carol. Fabulous continental breakfast hamper and such a comfortable bed. I stayed in Willow. The Boat Inn (a traditional canal pub) and the waterways museum are a two minute walk away.
Positive section of review
Clean, quiet and well appointed rooms. I was allocated (not requested) an accessible room which was very spacious. Staff were very helpful.
Negative section of review
Check-in. The on-line check-in was an IT disaster. The buttons on the e-mails encouraging guests to check-in on-line did not work which I think Clayton expected because they sent links to paste "just-in-case" the buttons did not work. However, the links did not work either as they were incomplete. The numerous communications from the hotel promised an e-mail with a code to retrieve my key on arrival but this never arrived. The situation was saved by the extremely helpful staff on the desk.
Positive section of review
Property was in an accessible area, spacious, clean and tidy, when we arrived. Beds are comfortable and neat. Owner was very accomodating.
Negative section of review
Stayed only less than 24hrs in the place. Nothing major to complain. Table itself was perfect but would do better if table cover gets changed but it's not a big deal. It served it's purpose anyway.
Positive section of review
My second time staying here and enjoyed it just as much. The accommodation was beautiful and the grounds were stunning.
Negative section of review
If I was to be picky I'd say I was a Little disappointed to not find milk in the fridge. Sounds petty but after reading it was supplied we didn't bring any (local co op only 2 mins down the rd). Afer enquiring about late checkout i emailed asking for the details to send money over but recieved no reply and when we were leaving a lady pretty much chased the car with a card reader. Made to feel slightly like we were doing something wrong or doing a runner....which we weren't. Also, the outside shutter was swinging in the wind and banging against the window. Messaged the number to receive no reply. Despite the little things I would definitely come again
Positive section of review
Clean room, big bed, nice view, quiet location. Breakfast was fantastic
Positive section of review
Kitchenette and the river view.
Negative section of review
Television which rarely worked for us and couches could replaced. Additionally, the check-in and check-out times were quite strict, and offering more flexibility would be appreciated by travelers.
Positive section of review
Great value for money.
Baxenden, United Kingdom
Positive section of review
Everything
Negative section of review
Nothing