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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location. Free parking. Comfortable bed. Clean. Good size room. Shower was good. Housekeeping lady was really lovely and very helpful. Receptionist on our arrival again lovely and friendly.
Negative section of review
Room was very hot and stuffy. Had a fan which didn’t help and we could only open the window a tiny gap and it wasn’t particularly hot outside. We felt it was more a business hotel than a leisure break hotel and you could hear the early risers for work. Wasn’t a problem for us but might for late risers! No biscuits and not enough coffee/teabags/milk but most hotels are like that. Breakfast wasn’t the best and although it says service till 9am (which we have always presumed that meant you could walk in at 5 to 9 without any issues) however they clear away at 9am on the dot. So literally everything is cleared - bread/toaster, fruit, yogurt, muffins etc and you don’t get a chance to eat anything else - one lovely breakfast lady said she would leave the coffee and hot water out so we did get a second drink and checked we were ok for everything else before clearing away. However the next day the breakfast lady started clearing away before we (and other guests) had even finished our cooked breakfast and didn’t tell us she was doing so - we felt we were rushed (and we didn’t arrive late) and it wasn’t a relaxed breakfast - so no second drink or toast etc! Could do with a hand rail as you step in/out of bath/shower - again bath/shower can be slippery and most hotels have one on the wall. We personally wouldn’t stay again due to the room temperature which staff agreed the rooms are warm and the breakfast feeling rushed.
Positive section of review
Everyone was so lovely and welcoming. The room was gorgeous with lots of space and a relaxing bath. The food was lovely on the inclusive menu and the breakfast has many options.
Positive section of review
Lovely breakfast and sea views while I was eating. Beach right on the doorstep as was the chippy! Hosts were great, friendly, helpful and caring (I travelled for a funeral.)
Negative section of review
Nothing
Positive section of review
Great location in the centre with Tram stop right outside. Rooms very small but good facilities for short stay. Comfortable bed. Air conditioning a bonus for warm weather.
Negative section of review
Bedroom was very dusty - myself and my partner woke up swollen both mornings due to dust mite allergy. Shower could be better. Staff on reception were not very friendly when asked about fire alarm which went off at 5am.
Positive section of review
The view of the park was great as was the location and the cocktail. Loved the big high bed and bedroom decor. Breakfast was good too.
Negative section of review
The entrance / lobby on the ground floor. Really let’s the whole place down.
Positive section of review
Good simple filling breakfast Good lounge and local guide and information books. Mixed sex dorms. Good shower.
Positive section of review
Room was very comfortable. Breakfast and dinner enjoyable
Negative section of review
Reception staff were good but busy at the bar as well which involved a wait.
Positive section of review
Clean, staff friendly and helpful. Sky tv in bedroom
Negative section of review
Nothing, it was fine
Positive section of review
Spacious, comfortable and great location
Positive section of review
Breakfast was nice
Negative section of review
Fact that I was having to ask staff members to help when they saw me struggling with my disabled mum. Without instantly helping or asking if i needed assistance. They Couldn't find us a room at the top of the stairs. A room was found, right at the other end of the hotel. So we had to walk. My mum struggled to do this. Thank you to the cleaner who helped a lot and genuinely cared. She helped us down the stairs the morning we left while other staff members stood outside the main entrance smoking. Again not offering to help!!! I've worked in hotels before and never Was I allowed to do that. TV aerial wasn't working properly so had to place it on mom's Walker to get a signal. For only bbc1 nothing else. Very dated. Rotten smell coming down main stairs. Was really hot in our room and it got hotter during the night. It seemed it was the whole corridor leading to our room that was the same. Years ago that hotel used to be nice. Won't be returning.