1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were very kind, helpful and attentive. Everything was clean and had all the facilities we expected. We were surprised there was a DJ in the lobby/bar area, but we loved sitting there for a drink
Negative section of review
Nothing
Positive section of review
Nothing! property smelt of cigarettes and bedding had cigarette burns on it. The shower was clogged with hair and dirt and ran hot and cold. The apartment was filthy.
Negative section of review
It was unclean, garden overgrown and filled with cigarette ends, gate broken on back of property, DIRTY & SMELLY- host ignored messages about this.
Richmond upon Thames, United Kingdom
Positive section of review
The property was in a good location Easy to walk into Richmond and a bus stop outside. Bed was comfortable , nice bedding Bathroom was good very clean .
Negative section of review
The public areas were a bit tired . Entrances not very inviting. Could have done with a tv in the rooms. No gin in the bar
Positive section of review
There was a misunderstanding. The property is NOT pet friendly which caused us a problem which we were able to resolve. The hotel was unhelpful.
Positive section of review
Great location, a little dated but not a problem at all, we enjoyed our stay, it wasn’t noisy and was close enough to everything we needed
Negative section of review
Just need updating that’s all
Positive section of review
Room was comfortable and clean, location was brilliant for train station, Breakfast good
Negative section of review
Not being told about scaffolding outside,
Positive section of review
The street was quite busy but it was quiet inside. The beds were very comfortable.
Negative section of review
We rolled up the carpet runners because they were a trip hazard. We couldn’t work out how to watch ordinary TV so we watched iplayer
Positive section of review
How cozy the room was. Perfect after a long travel before heading off on holiday
Negative section of review
The fact the bathroom door was broken
Positive section of review
Great location, upgraded room. Would stay again.
Positive section of review
Good room . Nice Breakfast. Good food.
Negative section of review
All good.