1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Saint Helier Jersey, United Kingdom
Positive section of review
We loved the comfort and the cleanliness of our room. The lounge areas were spacious where we relaxed awaiting for our room to be ready. There was a lovely garden where we could sit in the sun. We had to leave early so the hotel packed us a breakfast. A step back into the luxury of yesteryear hotels with white tablecloth dining and old world charm.
Positive section of review
The full English was very disappointing. It was cold with raw mushroom dry black pudding. Random pieces of differently cooked Bacon. No beans was told only enough for vegetarians. David the Manager very nice when I discussed my concerns
Negative section of review
Deputy Manager could have been much more understanding empathetic and professional than he was. Could have been Good? Should have been Good? When you go to a hotel you don’t expect the chair to collapse on you? You don’t expect the toilet set to move out of position on you. And you don’t expect your room phone not to work when in a potential emergency you go to use it. Then the deputy manager comes to see you. Before even asking you anything he proceeds to ask you questions read from the form he has, which he dutifully fills out. Not asking? Initially “are you in pain”? “Are you ok” So general Chit chat was based on the questions on the form? When finished with form I explained we were both pensioners my husband being 90 me 72 & we were on our wedding Anniversary, told him I was ok just a tinge… he Picks up the chair the screw the phone and off he goes, saying we will look at this and if need be we will get in touch with you??????
Positive section of review
The hotel has its own charm. It is located in Greenwich which is beautiful area, close to public transport and walking areas, which makes the location very good if you travel with kids. The room was clean and spacious.
Negative section of review
Two things were missing in the room: - there was no fridge. This could be problematic if you travel with small kids or have special food needs that would require to have food/drinks kept cool. - there was no wardrobe or shelves to put on clothes. Just a few hangers for coats. It would have been nice to have space to put clothes and avoid clothes everywhere in the room.
Positive section of review
Traditional pub accommodation, which feels just a bit tired. My room was a good size and quiet. Helpful, friendly staff. Good food in the evening.
Positive section of review
Location , the view, light,airy, very spacious, we'll equipped, free parking, easy walk to Looe and coastal path walks
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
Everything. Stay at the same Leonardo's hotel each time I'm there and it's always good
Negative section of review
Nothing to complain about
Positive section of review
Emergency booking after being let down on air b and b staff were efficient
Negative section of review
Nothing
Positive section of review
The bed wa comfy and reasonable high.
Negative section of review
Very narrow bathroom with broken basin, small size of the room, and almost no furniture. At this size some more shelves e.g above the bed would help much
Positive section of review
Location, close to the airport.
Negative section of review
The restaurant was terrible, staff were stressed and the food was all frozen and deep fried! Was not good!! As a hotel for travelers they don’t offer room service which is crazy! Lucky they are close to McDonald’s
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