1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was brilliant. We are seniors so I requested the lowest floor possible to avoid stairs for my husband. The staff accommodated this request and were very caring carrying our luggage for us. Despite sharing bathroom facilities this wasn’t a problem as there were sufficient to meet the needs of guests around us. Would thoroughly recommend!
Negative section of review
No lift, but it was to be expected in a building in the Old Town. Maybe advise people arriving by train to exit by Princes street and approach the accommodation from North Bridge which is flatter than walking from Market street up Cockburn Street.
Burton upon Trent, United Kingdom
Positive section of review
Very accommodating staff and team, rooms very comfortable and spacious. Dining room was fully booked but staff were able to find us a table outside to eat. Food was tasty with good size portions. Breakfast was excellent, with a big range of options.
Negative section of review
Our original waitress lost our order, but another team member picked up on it after 45 minutes or so. Very kindly moved us inside to a nice warm table and the re-ordered food arrived shortly thereafter. Slightly confused as our waitress said that service charges did not go to the staff, which I had always assumed they did which is why I am happy to pay them
Positive section of review
Useful overnight stay but out in the country so we needed to go to Bude for a meal. Helpful owner and fairly quiet at night. Our room was quite cold perhaps not helped by the outside temperature and weather
North Cornelly, United Kingdom
Positive section of review
Stayed here before super value good room all the staff so helpful excellent food in the restaurant met up with our old neighbours going to travel down and stay a night every month thanks
Negative section of review
Nothing
Positive section of review
Given the location it's great value. Bed comfortable, shower great, really clean, nice staff, good TV channels and soft towels.
Negative section of review
Don't love not having a window and the rooms are a little snug however they are maximising space and the location is perfect so not a complaint at all.
Positive section of review
Location, breakfast, bathroom. Staff instantly gave us a fan early hours in the morning because we couldnt sleep
Negative section of review
The bed (too soft) pillows (too soft and not enough in it), room temperature (no radiators where on but it was absolutely boiling in the building), stains on the bedroom floor (looking tomatoey in colour?)
Positive section of review
Great bathroom, not typical for UK, every place in Arena House is very clean! Comfortable bed!
Negative section of review
I can’t say anything bad.
Positive section of review
Modern, comfortable and very clean in an excellent location
Negative section of review
Hard to determine parking space for flat as numbers on floor worn off
Positive section of review
Nice property, helpful staff great breakfast
Negative section of review
N/a
Positive section of review
Location
Negative section of review
Water leaking from shower to toilet. Weird design of the toilet.