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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What might not look like much, when you walk into the bar to check-In, turned out as the perfect rind! Very clean and good sized room, good bed and nice bathroom. Very down to earth and nice host. We did the dinner&breakfast deal which was absolutley worth it. I had the vegetable tart for dinner and French Toast with fruit for breakfast and both were delightful. There is a busstop and a trainstation and a supermarket just around the corner (we are travelling by hiking and public Transportation)
Negative section of review
Took us a while to figure out the wifi and the bar downstairs could use a little touch-up....its right at the mainroad but it was quiet during the Night.
Positive section of review
Clean, specious enough room with good facilities. Pleased to get a voucher for the pub next door. Amenities nearby very good, with supermarket next door and lots of cafes., bars and restaurants.
Negative section of review
The sink in the bathroom was very small.
Positive section of review
The hotel is in a great location in the centre of Harrogate and looks very trendy. The bathroom was very spacious with a big roll top bath and walk in shower.
Negative section of review
Overall I was hugely disappointed with the whole experience. My room was not the cleanest and had quite a build up in certain areas, especially in the bathroom. The floor corners had not been cleaned in a while and it felt like housekeeping had only been doing a quick clean and tidy. I did report this and housekeeping responded which was good, however other items were a little grim such as the Nespresso machine. It had buildup of dust and grime over the machine and I couldn’t use it. The whole room seemed a little tired. There was then an issue with charging incorrectly on checkout, I had been given a small refund for the issue which I wasn’t aware of. The receptionist charged me rather than refunded, then couldn’t refund me until the management had arrived. I actually found this member of staff really lacking in engagement and customer care, bordering on disinterested and rude. It summed up my whole experience which was a shame, I’d been recommend Hotel du vin from a colleague. Not sure I’ll try this hotel again.
Positive section of review
Lovely Hotel with a Restaurant. We ate breakfast which was superb. The Rooms were spotless and roomy. Would definately recommend.
Negative section of review
The Parking is tricky. Out of Season you can park on the sea Front road free. There is a car park opposite the Hotel which charges £14 overnight (24 Hours) April 2024. We rarely needed to pay for parking as there is parking available early or after 5pm so you dont have to pay for overnight parking.
Positive section of review
Evein the room was ok abot dated and needs a refurbishment ideally
Negative section of review
Mould in the shower gel dispenser that's supplied when I pushed it to get shower gel I got a puddle of mould water in my hand this was on day of check out when spoke to reception was just offered another room for a shower but was to late was already packed ext to leave
Positive section of review
The room was spacious and clean and the staff were friendly
Negative section of review
My room was at the front and it was noisy, would probably request a room at the back next time
Positive section of review
central to restaurants host was so helpful
Negative section of review
nothing
Positive section of review
Our large suite was great.
Negative section of review
We booked 2 rooms. Our friend who was going to join us phoned the day before she had Covid . She was happy to still come. There was no refund as it was outside the cancellation period. She was happy to stay in her room and not mix. This we understood but was told under the circumstances she could not come. A refund was not allowed despite it was the hotel who refused her visiting . I agree she should not have come and the hotel did right in not allowing her. But as it was that way round a refund should have been forthcoming. Our large suite was great other than the noise from above that was very bad. The bar was very quiet other than 3 men sat at the bar. Very limited wine choice. The food of poor quality. The bread and butter was just a white slice from a loaf with butter. We had to get away early in the morning so could not get breakfast that we had paid for !!!! Because we were away early we had to park in the street as the car park is small and only one way in/out. We could have been boxed in whilst others slept So very poor value .
Positive section of review
liked everything very much
Negative section of review
liked everything very much
Positive section of review
Location
Negative section of review
Room not set up as described.