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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very nice! The room was convenient.. the space was good.. very tidy. The bed was very comfortable. The buttons for setting up the room temperature/lights was a first for me. Thought that was a special feature. Overall a lovely stay. Sauna was nice. Staff very friendly and welcoming.
Negative section of review
I didn’t like the look of the pool, didn’t really use it… only went to the sauna for about 30mins to unwind. About my room.. This isn’t a major issue, there was the smell coming from the drains and toilets. I mentioned to the manager as I was leaving and he took note of it. He was very lovely very nice to talk to.
Positive section of review
Everything about the hotel was fantastic. Location, staff and food, great. The staff were all helpful, friendly and professional and went out of their way to help us. Great rooms and excellent food. Great location for our walk along Hadrian's Wall for a couple of days. Many thanks
Negative section of review
NA
Saint Helier Jersey, United Kingdom
Positive section of review
Everything at the Hotel went well. Amazing staff. All friendly and helpful. Full English breakfast was excellent. Position of the Hotel in St Helier is perfect for getting about. Fitments in the room and bathroom all superb. Just an absolutely splendid hotel.
Negative section of review
Possibly number of stairs to Breakfast might be a challenge for older people. Says an active 80 year old.
Brighton & Hove, United Kingdom
Positive section of review
Location, friendly staff and comfortable room with great view. Bar stayed open late. The concierge and outside staff were amazing
Negative section of review
The lack of extras in the room . We stayed in a junior suite but there were no Bath robes, no shower cap, tiny toiletries which were not renewed, no spa, pool or gym so not sure the 5 star status still applies. Breakfast was a whopping £25 so we skipped it.
Positive section of review
It was good, but I felt it could have been a little more special for the price
Negative section of review
Some of the elements of the cooked breakfast
Positive section of review
Location , good size room , reasonable cost . very good overall .
Negative section of review
We rang earlier to give our arrival time but were still kept waiting 30 minutes for the host to come out of the building - just a niggle really, we were pleased overall .
Positive section of review
Perfect location with great facilities and quirky design
Negative section of review
Stayed for 3 nights, and the room wasn't cleaned , booked, and had the clean room sign on the door, but still had to go to reception for clean towels and toilet roll.
Positive section of review
Great location, staff friendly, good food.
Negative section of review
Bed very soft resulting in poor nights sleep. Poor and inconsistent Internet connection.
Positive section of review
Food was great
Negative section of review
Nothing
Positive section of review
Nice shower
Negative section of review
Disappointed with the "Runway View " room. Only the end 100yds visible and as flights were landing from the West nothing went past. (I know the hotel isn't responsible for with way the flights land] I have stayed many times and have never had such a disappointing view. The food wasn't as good as it used to be and hideously expensive.