1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Everything was nice, the room, the staff, the lobby, and the breakfast had a large variety of items that were very delicious. Hot foods including different egg dishes, multiple types of roles, croissants and breads, decaf coffee which many places don't have as well as steamed milk, cheeses, fresh deli meats, vegetables, and the list goes on and on. I felt safe in this hotel and it is in a good area.
Positive section of review
The staff were polite professional and helpful 😃 The location was stunning and quite enjoyed our stay there would recommend too anyone .
Negative section of review
Could do with a larger carpark
Positive section of review
I like the location and it’s very close to center. Lots of supermarkets and coffee shops around
Negative section of review
Nothing
Positive section of review
Convenient for the location I needed to be near. Clean and comfortable.
Negative section of review
No staff on site. Seemed strange, but the manager was available on telephone if needed, and was extremely helpful.
Positive section of review
Love this place - perfect stay for a night out in Belfast.
Berwick-Upon-Tweed, United Kingdom
Positive section of review
Lovely staff, beautiful room, excellent location
Negative section of review
Only staying for 4 nights
Positive section of review
Perfect location and very helpfull staff.
Negative section of review
Check out at 11 am.
Positive section of review
Steeped in history.
Negative section of review
Nothing. I loved it but it may get draughty in the winter due to not being allowed to have double glazing.
Positive section of review
Nothing at all
Negative section of review
We were unable to access the property on arrival. The telephone number provided wasn't connected. Leaving us with our luggage as we went to dinner reservations and our evening out. Two other guests were outside and were also unable to access the property or communicate with the hosts. When we returned at 11.45pm, we had email communication and entered the property found we had no toilet paper or towels, and the room we had booked and paid for had been changed to an entirely unsuitable room. This had a loft, bunk bed type, which we were not made aware of and was unsuitable for our needs. We contacted the hosts who suggested we went to the supermarket and bought toilet roll and would need to wait until the morning for towels. The room was dirty, taps broken and unbearably hot. The fan provided was insufficient and would not have gone up the steep stairs. Had I been able able to get up the stairs to sleep in the first place. The hosts were unhelpful and argumentative. We felt that it was impossible to stay in this apartment and requested a refund. This was declined, despite them being aware that I could not get up the stairs, let alone use the toilet or shower. We we left trying to find alternative accommodation at 1am in the morning, with no support or alternative options. We left this apartment and stayed in a hotel in the next street. Avoid at all costs, terrible experience that has ruined our break in London and an extremely expensive and distressing mistake.
Positive section of review
Nothing
Negative section of review
Total waste of money and now i am regretting it as they did not reply or attend calls and horrible experience
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