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Positive section of review
The hotel occupies a handsome, brick-built Tudor revival house which like the garden is Grade II listed. It stands in extensive grounds, just off a main road. It has clearly recently undergone thorough restoration/redecoration, and the interiors, while retaining period features (the house was owner-occupied until the 80s), are bright and fresh and thankfully free of bling. The bedding is excellent and our rooms at the top of the house were spacious and comfortable. Dinner in the equally spacious restaurant, with views over the grounds, was also very good - a welcome change from the ubiquitous fish-and-chips and pie of the week you meet when travelling across England, and no more expensive than at the pub-type hotel we stayed at the previous night. Breakfast was also fairly good.
Negative section of review
We stayed during the week, and the hotel seemed very sparsely staffed and - though there was clearly someone competent in the kitchen - offering no sense anyone was firmly in charge. The staff we met were mostly young, and while charming, tended to be inattentive and forgetful. At dinner, having cleared away the dishes after out starter, the waitress brought the main course without first replacing the cutlery, and would no doubt have disappeared into the kitchen again had I not asked for a fork. At breakfast, I ordered toast, but after we'd finished the hot dishes, no-one cleared the table and the toast made no appearance. Eventually I set out to find the waitress (the staff tended to wander off out of sight) and order the toast again. I was a little bit surprised when one of the slices in the rack turned out to be the toasted crust - and, as the plates and cutlery were still there, to find myself having to push them aside and eat the toast among the remains of the bacon and eggs. These are all minor things and could easily be cleared up with some training and supervision, to bring the service up to the standard of the premises. Another small point: the renovation was presumably recent, but some of the bathroom fittings were already showing signs of fatigue. And the hot water pressure up under the eaves could have been better. And finally, while dogs are welcome - which is of course a good thing when you're travelling with one - the charge was the highest I've yet come across: £25. A bit steep, I thought.
Positive section of review
The apartment is fantastic-travelling with my 93 year old mother, the apartment all on one level was perfect for her. Everything has been thought of for you, all your needs in a holiday home catered for, including some you didn't know you needed. Spotlessly clean. The beds are exceptionally comfortable, I was tempted to stay in bed all day! Books & dvds & games for all ages. So close to town (we were visiting the Medieval Festival at the Abbey) and close to fab fish n chips and Indian takeaway. Would highly recommend staying here and can't wait to do so again ourselves! Margaret & Peggy
Negative section of review
We had no problem parking for free in the road right next to the property, might not have liked to have gad to leave car in pay car park (probably be fine)
Positive section of review
Everything. The hosts were just lovely and we had such a nice chat. Very friendly and welcoming. Couldn't have asked for a nicer welcome. Not only that but I was offered breakfast in bed for the following morning which was just a real treat for me. The room itself was so lovely and private and very very clean. Bed was very comfy, facilities were all perfect. The location was stunning and the local pub where I went to see a band with some friends was also superb. So I'm booking it again ASAP. It is now my own little retreat!
Negative section of review
There is nothing not to like. Not. A. Single. Thing.
Positive section of review
Great location, helpful staff, very clean and comfortable, excellent meals which were really good value for money.
Negative section of review
Liked everything
Positive section of review
Very private room in back garden, very nice. Very central to beach, town and bus/train station.
Positive section of review
Luxurious, very high standard of cleaning. Treated exceptionally well by all the staff
Negative section of review
Nothing
Positive section of review
Stayed here a few times, great hotel, great staff, clean and comfortable 10/10
Negative section of review
Nothing to dislike
Positive section of review
The hotel has a nice atmosphere, not much more
Negative section of review
Some of the front desk staff need training on customer service and personal hygiene. White/Grey shirt is not a good look for a front of house staff member.
Positive section of review
Close to office and stopping mall
Negative section of review
Room temerature too low and airco not powerfull enough to heat room quickly
Positive section of review
Excellent location
Negative section of review
Dark rooms quite small
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