1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
In spite of the warm, welcoming staff and its central location, the room was a bit 'tired ', with worn carpet etc. Having said that, when I was leaving, I noticed that some rooms were in the process of being refurbished, so that comment may soon not apply. Also, excellent breakfast.
Negative section of review
See above.
Positive section of review
We visit friends in the area and the location works for us. We also enjoy the Italian “tapas” in the restaurant. Breakfast is also good. Staff are friendly. We have stayed previously and had good experiences.
Negative section of review
We were not offered help with luggage on arrival as per previous visits. Very small room. We were staying for 3 nights and had the tiniest room. It was also very hot - we did have a couple of warm days but not hot, overnight was 12 degrees but the room was unbearable even with a fan running 24/7. Room was not clean - hairs in the bath (which they did come and re-clean), cobwebs hanging from the ceiling (old cobwebs with dust) and found an empty crisp packet in the bedside drawer. There were four hangers in the wardrobe (for 2 people for 3 nights) and when requested more were told that the hotel was full and there were two per person. They did manage to find 2 more - not enough. The remote control for the tv did not work and although reported was not remedied. No shelf / space in the bathroom for toothbrushes etc. Bed was very uncomfortable.
Positive section of review
Everything was there! We were very impressed with the property. This is our second visit as we were there last year visiting a friend.
Positive section of review
Room was ok although the mattress was very uncomfortable. But it was very clean and had great facilities
Negative section of review
The mattress
Positive section of review
We were made to feel very welcome from the outset by the owners and staff. Excellent breakfast.
Negative section of review
Very small en-suite shower and toilet. Extremely narrow entrance into the car parking area. Difficult to negotiate with a large car.
Positive section of review
Decent hotel! Excellent location in the business district. Stunning interior style.
Negative section of review
I do not recommend it for staying more than 3 nights in a row. The breakfast is exactly the same day to day. The variety of products/dishes for the breakfast is quite limited representing mostly typical British breakfast, very fat with lack of proteins and vagitables. Also, which is not easy to explain for me, the bathroom is lacking the toilet brush. Which makes you stay as a couple very awkward and inconvenient.
Positive section of review
Room was good size and comfortable. Bed was super large and super comfy.
Negative section of review
Hot tap of basin turned the wrong way! One member of staff was unfriendly, verging on unhelpful. Others were lovely.
Positive section of review
Location was perfect for trains and tubes to get around london
Negative section of review
Not much to complain about at all
Positive section of review
Excellent staff and dinner
Positive section of review
Clean and spacious
Negative section of review
Access up the steps was a little difficult, especially with bags. More explanation needed to understand water heating. Resulted in cold water being experienced for the shower. Also no oven gloves. Also more explanation needed for the different recycling bags
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