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Positive section of review
Location is idyllic near the medieval centre of Canterbury and flanked by plenty greenery lawns and mature trees and generous parking. The main core of the hotel has fine gothic Abbey architectural characterful features.The classic traditional bedrooms are warm, comfortable fresh and bright, with opening windows in many, good for sleep quality. However the hotel is being refurbished and I fear the viridian, wood panel theme while attractive in the modern foyer parts of the hotel fails aesthetically in the bar areas.
Negative section of review
The bar areas which had the potential to be a fine characterful nucleus of the hotel has been rendered in shiny plasticy viridian panelling with cheap gaudy gimmicky lights that evoke a disney esque curio rather than the once fine gothic wood panelled rooms I remembered from previous stays. Sad to see these historic spaces rendered so fake and soulless. Missing too are the fires, big empty spaces now left in their places, and lack of focal point of warmth, and absent too any attractive, comfortable furnishings. The entire area is always dead as it is now devoid of any ambience driving guests away from the hotel for this.... which is such a waste as the bar could be so inviting if reconfigured with any flair. Poor choice of beers and wine... why not have at least a few quality red wines and good craft beers The morning coffee drab, dull beans in evidence.
Positive section of review
Amazing location (right next to the Tower of London and close to local amenities, public trasport), superb breakfast, jacuzzi, steam sauna. Very friendly and respectful staff (Negin, two other ladies at the check-in desk, Constantin, and the Chinese gentleman at the breakfast desk). Excellent value for money—I would recommend it to everyone for sure! It exceeded my expectations compared to other hotels with similar facilities!
Newcastle upon Tyne, United Kingdom
Positive section of review
Staff were very friendly and brilliant location. Room had a lot of space.
Negative section of review
Light from outside was shining into bedroom and curtains did not cover the window that great.
Positive section of review
Very pleasant place to stay, tranquility with great view of the loch.
Negative section of review
Quite a distance to drive to have a meal in the evening.
Positive section of review
Great place to stay clean and comfortable meals fab.
Positive section of review
The breakfast was very good and the host was lovely
Negative section of review
There was nothing I didn't like.
Positive section of review
Really recommend. Good location, and friendly staff
Positive section of review
the closeness to the hydro arena.
Negative section of review
I phoned the hotel on friday the 10th May to book a table for 2 in the restaurant for an evening meal proir to us going to the Hydro venue for our show.My booking was taken and was told everything was booked for 5pm,on arrival at 3pm on sunday the 12th may our room was not ready for us and we were informed the restaurant was closed for renovations so no evening meal or cooked breakfast. the Campanile is the closest hotel to the OVO Hydro, on sunday it was sold out 12,000 people the hotel was fully booked yet they ran out of beer in the bar, the manager said he did'nt think they'd be that busy!!!
Positive section of review
There was content to read
Negative section of review
The whole check in experience, messing around with codes, paying an additional fee and sending proof of ID.
Positive section of review
Recently refurbished
Negative section of review
The location of the property is completely fake. On the map it seems at South Kensington but it is in Earl’s Court. They didn’t send me correct post code even after booking I had to call them and wait for the post code. Other think is there is no insulation between the upper floor. If someone walk you can understand where they are exactly it is that level. On the other hand there was hot water problem. I ask for help but they did nothing and I sorted by myself. It was the worst staying experience I have ever had.
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