1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a family room so for 2 of us was nice and spacious, the bathroom was fairly new and very clean. The buses passed the hotel frequently so not a problem getting to York, car park at the back for the car so off the road, brilliant, would definitely use again
Negative section of review
Nothing negative to say
Positive section of review
Room was clean and comfortable. No paint peeling of walls which is usallu what you find in busy london hotels. great location. we got breakfast out. staff very obliging. would use Citadines again.
Negative section of review
nothing erverything was as ecpexted or better
Positive section of review
Desk staff were very welcoming and helpful, breakfast staff the same - a very nice experience overall, made very welcome. Breakfast was pre-booked as a cooked meal - it met my expectations.
Negative section of review
WIFI was poor - very low strength and spasmodic - definitely needs improvement.
Positive section of review
Breakfast, sometimes the bacon & sausages were overcooked tough or from the day before breakfast. Toilet paper too hard need softer brand
Negative section of review
Toilet paper not the soft kind
Positive section of review
Lovely location very friendly and helpful staff also good value for money
Positive section of review
The room was nice and spacious, very clean
Negative section of review
Water issues in part of the hotel, was downgraded from the suite to a prestige room
Positive section of review
It was beautiful and very modern
Negative section of review
Everything was just perfect
Southend-on-Sea, United Kingdom
Positive section of review
Quiet, and clean. Large rooms.
Negative section of review
Nothing bad, was good condition.
Positive section of review
It was where I needed to be...
Negative section of review
I would have liked a proper breakfast rather than a breakfast pack. If there is to be a breakfast pack then something more suitable than a cheese sandwich. I have had other breakfast packs elsewhere that were more like breakfast.
Positive section of review
Location
Negative section of review
Room 8 the shower didn’t work properly