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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff was helpful and friendly. To get your room card you need to head to the bar next to the main entrance and speak to the staff as they are present in the bar. The room assigned to me was exquisite. The bathroom was clean, with comfortable lighting. My assigned room had two layers of doors, which allowed me to place my luggage in between and keep the germs away from my bed. There was an armchair in addition to that in front of the desk. A sufficient amount of hangers was also provided, which was good.
Negative section of review
N/A
Positive section of review
Excellent and comfortable accommodation Friendly and welcoming owner Extensive breakfast menu When we arrived we decided to stay another night as we were very impressed with the quality of the Morven Guest House. We would thoroughly recommend staying here
Positive section of review
The localization is quite good. It is a good place to visit London for sightseeing tours. The flat was equipped with toaster, tea, coffee and a lot of other useful things
Negative section of review
The bathroom conditions could be far better. The visible rust on the shower set/column and bathtub with peeling paint was one and simultaneously the biggest issue of this apartment.
Positive section of review
Accommodation is a lovely place, clean, comfortable, and great value for money. 👌
Negative section of review
Nothing to complain about
Positive section of review
Great location and the gardens are nice. Staff are wonderful and attentive.
Negative section of review
Bathroom needs some TLC.
Positive section of review
Easy to find,quick check in and good location,friendly receptionist.
Negative section of review
The building depicted on the website is most likely not the one you'll be staying in, reception and most rooms are in a adjacent building,very boring looking,walk past the reception and you will experience an awful smell that just lingers on the corridors! The room had a different smell,just as bad-old furniture,old TV,no AC,the toilet seat was broken,no drinking water in the room either,we had only booked it for 1 night but unfortunately not a 4 star experience and not a 4 star hotel,will not be back.
Positive section of review
Staff were nice, check in was quite easy.
Negative section of review
The room was very dated, all the floorboards creaked, and the bath was broken and cracking. Beds were very soft, horrible, like in a very old house.
Positive section of review
Fantastic location and amenities
Negative section of review
The fact i paid for 2 rooms and my friends were on a different floor was inconvenient as the staff refused to give me access to the second room floor
Positive section of review
Food was good
Negative section of review
Pillows & shower
Positive section of review
Nothing
Negative section of review
Everything, the listing was totally misleading. We ended up not staying at the property we felt we had been totally misled to believe the listing as an ‘Executive Apartment’ this was upsetting. On arrival we were told to park in the private parking space, this was one of 2 scruffy looking garages at the end of 4 houses, my car overhung on the public path, which I wasn’t comfortable with, the listing should state parking for a small car. The photo on the listing is misleading of the exterior, the front door has a ground floor window on the listing. The apartment is actually on the first floor (which wouldn't have been an issue for us). Garden views listing describes as 'bright and open outlook'; there were no garden views, front views onto a public car park, rear views are the back of terraced houses and their bins. Own exclusive entrance – shared path front door then stairs, this is not exclusive. Floor on entry had dirty footprints. First impressions not the best, the cleaner spent more time prettying up the apartment with nicely rolled towels on the bed with cushions and spread (no privacy in bedrooms, doors have clear glass panels) paper strap over the toilet seat, pretty stickers on toilet rolls, which is all very pleasant but there was no focus on cleanliness as below; smears on glass panes on internal doors sticky black finger prints on internal door paint smeary shower screen and bathroom mirror pink/black mould on shower door tracks. Fridge was wobbly not been levelled properly crockery has many chips paintwork chipped on walls and door frame scratch on wooden floor, cobwebs in rooms. Welcome pack; WIFI password was not clear and partially rubbed off, no coffee machine, no complimentary fruit, biscuits, tea or coffee as listed (a couple of sachets of coffee left by previous guests) There was a pint of milk, 2 bottles of 250ml water for 3 guests. Listing states ‘Avant-Garde’ this apartment is definitely not this.
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