1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were friendly and helpful, good location with easy and safe parking. We had breakfast & dinner over our two day stay, which was very good. The hotel had a nice relaxed atmosphere, it suited our needs just right, and good value for money. Thank you from happy customers.
Negative section of review
Could do with better signing for the restaurant, as we went the wrong way a few times.
Positive section of review
Excellent service and a great pet friendly hotel. We were all made to feel very welcome including our Labrador who was given a treat! A friendly bar and breakfast (which was included) was at the cafe across the road. We needed a quick takeaway breakfast and it was excellent.
Negative section of review
All was good - no complaints! Will be even better when breakfast is served in the hotel.
Positive section of review
we had a main meal on the evening we arrived food was excellent very friedly staff Mathew took care of us was well well mannered to following moring we went down for breakfast not a great selection of cooked food bit disappointing
Negative section of review
on entering our room it seemed clean tidy but we had isssues with the base of the bed being sagging on one end of the base clear not checked but was told if customers dont tell us we dont know well thats why you should have room inspections other was the traffic noise because the room was so warm you had to have the window opened and the fan was very noisy couldnt really hear the tv as the volume is all set at level 24 now being slighty deaf in one ear it was really hard to hear so you had to close the window which then made the room extremely warm carp nights sleep we pointed these issues out in the morning and was move to wat we awere told the only availble room which as a family room single bed doucble bed and you couldnt swing a cat then the customer in the next room was very loud swearing arguing on her fone this went on for a few hours and only stopped around 23.00 hrs i asked the management to do sumething about it and they were really that much accomidating with my complaint i believe it was actually the bar man that went to her room and asked the lady to keep the noise down not management so over all £162 wasnt worth it and i will be writing to the hotel for a refund only thing i can see on moving in to second room the beds were comfortable enough and the staff were friendly the disappointing thing for me and my partner was i chose this hotel on reviews but never be back so disappointed
Positive section of review
Decent room in a good location close to Paddington Station and busstations around the corner. Very happy with the hotel accommodating a move to a higher floor room from the second night.
Negative section of review
The lower floor rooms are extremely noisy, it is almost as if you are sleeping in an underground station... Best to avoid when you are a light sleeper.
Positive section of review
Very welcoming hostess. Easy check in, nice rooms, nice over all impression of the B&B, great breakfast. Can’t park any closer than this.
Positive section of review
The staff are excellent and unbelievably friendly and helpful. The hotel seems very recently renovated so looks great.
Negative section of review
There wasn’t anything we didn’t like.
Positive section of review
Beautiful house, great location, well equipped. Very nice welcome basket.
Positive section of review
Good central location. Old building with lots of character.
Negative section of review
As it is such an old building within a fairly built up area, it does not offer all the amenities that a new custom built Hotel can accommodate easily.
Positive section of review
Situation in the centre of Ilkley but Hirt
Negative section of review
When I booked it I was more able but not suitable if you have disability.
Positive section of review
Location, friendly staff and great food.
Negative section of review
Bed was not very comfortable. Woke up every morning with a stiff back. Very basic. Drinks expensive there, had to pay to park and I thought it was a bit pricey.
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