1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff at Bertie were amazing, helpful and so friendly as were the other guests and patrons. On the day we arrived, there had been thunderstorms which unfortunately caused a leak in the kitchen so we were not able to get food from the kitchen so we ordered a takeaway for dinner and were allowed to eat in the bar rather than having to take it to the room and they provided plates and cutlery for us which was great due to having a 4 year old. The location was lovely with a river running right next to it and a Morrisons daily a 2 minute walk. The karaoke at night was really fun and even our 4 year old was allowed to sing and she loved it. Had a pool table and dart board which we had a games of both too.
Negative section of review
Well to be honest despite the amazing staff, it was a bit run down and really needs the whole place refurbished. The beds were comfy and clean but the room itself needed a good going over and decorated. Done new furniture needed to. The smell of bleach from some cleaning in the hall was quite over powering and our daughter was almost sick a couple of times due to the smell. I would like to hope Marston's will do some work on it in the near future as it was a shame on how run down it has clearly become. I would go back just to see the staff again and try the food!
Positive section of review
The staff were great and the 2 meals I had were delicious. The room was clean and comfortable - I'd had a very long, tiring day and I slept really well. Also, it was good value for money.
Negative section of review
The decor was a little bit tired in places and it could do with a bit of a revamp.
Positive section of review
Lovely boutique hotel vibe. Very clean and comfortable beds. Was quiet at night. 25 mins to heathrow airport on Heathrow express. Staff genuinely helpful and warm. Would return
Negative section of review
Nothing really. Room a little small if staying longer but was fine for us for a short stay
Positive section of review
Very friendly service and staff. Room very clean and a good size. Pillows soft and bed comfortable. Hotel a little dated but clean. The breakfast was perfect
Negative section of review
The windows were not very clean outside.
Positive section of review
Well situated really friendly staff shelby was brilliant at breakfast in fact all staff went above and beyond. I felt really comfortable there
Negative section of review
The whole place a little needs a little tlc a little tidying up outside would help
Positive section of review
always stay in this hostel and genuinely never had a problem ever staff are always lovely rooms are always clean and week kept
Positive section of review
Excellent all round. Rooms were modern and clean. Food was cheap and plentiful. Staff very helpful.
Negative section of review
Nothing
Positive section of review
It was so comfortable and exactly what we needed.
Negative section of review
I wanted to be able to open windows in the bedroom for some fresh air. Also we couldn't get the half-height front door to open in two parts so that we could have the bottom closed and top open.
Positive section of review
food was excellent. the service was super fast
Negative section of review
nothing to fault
Positive section of review
meeting friends
Negative section of review
wallet was stolen