1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Strangely, one thing we loved was how easily the keys to the home and our room were to use! 10/10! 😁 Beds and pillows very comfy.
Negative section of review
The only regret we had was not spending a few minutes with our hosts, who we know were lovely.
Newcastle upon Tyne, United Kingdom
Positive section of review
The hotel owner was very friendly and helpful. He dropped us at the metro station and gave us lots of helpful information
Positive section of review
breakfast is at associate hotel only a few yards from Sandyford Lodge and is excellent (£10 extra)
Negative section of review
shower is a little tight but it functions well
Positive section of review
Rooms were cosy and bed was very comfortable. Breakfast was great and had plenty of options.
Negative section of review
Reflecting on other reviews of this property, it appears the owner does not respond well to any negative feedback and instead discredits the guest and has made some very broad generalisations of guests based on their nationality, which is disappointing. I think in general, better communication and transparency about the accommodation would be less likely to leave people dissatisfied. For example, I arrived to the hotel an hour or so before check-in and apologised for being early, stating that I was happy to wait in the lounge until check-in. The owner perhaps didn't hear me because he proceeded to show me to a small single room with no bathroom (not what I booked). I was a little confused, as I told him I was happy to wait and would have thought that if I was being downgraded to a smaller room than I also would have been offered a lower rate, but I wasn't. When I went back downstairs to reiterate that I was happy to wait for the room I actually booked to be ready, he seemed agitated with my request. I think better communication and transparency as to what's included in the room/facilities is important. From the booking, I was under the impression that there would be tea/coffee facilities in the room itself but they were actually in a communal area, something I was never told and had to discover myself.
Positive section of review
Hi just great good location easy walking to Restuarant’s - lovely and clean. Will return.
Negative section of review
All good
Positive section of review
The property is fresh, clean, modern and comfortable.
Newcastle upon Tyne, United Kingdom
Positive section of review
Nice little touches from the maids
Positive section of review
It was situated in Woodstock
Negative section of review
The room we had I would not consider of good standard for the cost. Dinner was not available in the restaurant at the property due to bus tours being present. I consider this doesn’t meet the standard of a 4 star hotel
Positive section of review
Excellent in every way.
Positive section of review
Beautiful grounds
Negative section of review
Wedding party