1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Perfect location right by the town centre. Although if you are not mobile the steps down to town from the suites could be an issue. Breakfast provided was first class, really good quality food. The accommodation was like a home from home and the beds were super comfy. I would definitely stay here again.
Positive section of review
The outdoor swimming pool was lovely - slightly tired around the edges, but really nice
Negative section of review
We booked a suite for the night. Firstly the TV didn’t work - no biggie, but slight hassle having to call down and ask someone to come and fix it, which they did. The door bell on the room didn’t work, so we only heard it on the second attempt. We found a half bag of eaten sweets in one of the cupboards - again no biggie, but slight red flag. I had travelled from London and didn’t get into the room until late - they were serving cold sandwiches on room service only after 9PM, again no massive biggie, but again another red flag. Room service arrives, serving a basic sandwich which was fine, but with a USED pot of mayonnaise that someone else had demolished. When I complain to room service they send someone back up to collect the used mayo jar at which point they ask if I want a new one…? Very odd and very disgusted that they had sent me someone else’s used mayo. Anyway, next morning I go down to check out and mention #mayogate to the front desk. The receptionist (I think the head one) had said that she had already investigated my complaint and apparently the mayo was in fact taken from a brand new box, so it was a supplier issue…. Hmmm. At this point I felt like they were insinuating that I had planted the used mayo which is absolutely ridiculous. The receptionist, who clearly hates customers by the way basically shut me down and barely apologised. No reduction on the £7 room service fee even although I’d spent over £600 in one night. Crazy customer service which left me really feeling disappointed with the whole experience. I mean surely to god, if I had managed to eat in the restaurant and the same thing happened I would have been offered a free meal or something??! Crazy. Anyway, moral of the story is - don’t think for a minute just because it’s a five star hotel and you’ve spend a fortune that if you complain about various things they will actually care.
Positive section of review
Comfortable and clean accommodation. Really lovely breakfasts. Loads of choice
Positive section of review
The personnel was really kind and attentive. The room was spacious and clean.
Negative section of review
The toilets were not really clean.
Positive section of review
Excellent location and friendly staff lovely clean and well appointed room
Positive section of review
Lovely room, comfortable bed, very tasty breakfast
Negative section of review
Nothing
Positive section of review
Plenty of choice well presented
Negative section of review
The tables could have been cleaned a bit better and wiped dry not left wet. I think we should have been told about car park charges before we booked.
Positive section of review
relative cleanliness
Negative section of review
I'm sorry I can't give a good review, but we were surprised by too many things. First of all, despite the reservation for 4 people, after arriving late in the evening there was no sleeping arrangements for 2 people and absolutely no instructions. There was also a towel missing. A creased and uninflated mattress buried in the closet, separate elements bedding items found scattered in closets and under the bed. The sofa, which was supposed to accommodate two adults, is small, hard and unfolds crookedly (and was not even unfolded). Two people definitely can't sleep there. Moreover, during the entire stay in the bedroom there was a mechanical, loud sound coming from some device in the building (air conditioning, pipes, it's hard to say). If it weren't for a pair of teenage girls with AirPods sleeping there, a normal person wouldn't be able to fall asleep. There is also a large and noisy construction site directly opposite the building, the noise persists from 6 a.m., and there is a construction workers' booth in front of the balcony, which makes it impossible to even open the window. It was also shocking that during our stay that the operator suddenly announced an intention to remove one of the sofas from the apartment - in our absence. Fortunately, such practices were abandoned after the protest.I didn't have high expectations because of the price, but these were basic things. Overall, unfortunately, it cannot be recommended..
Positive section of review
Lovely staff
Negative section of review
Position of TV in room. When I saw it I knew I would bash my head on it and sure enough, I did!
Positive section of review
Amazing
Negative section of review
Amazing
© 2024 AEGEAN AIRLINES - Content guidelines and reporting
