1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
This is a brilliant little place in the centre of Hereford, only 5 minutes walking from the cathedral. It's got a lovely conservatory overlooking the river where they serve lunch and breakfast (they don't do dinner, but there are lots of nice restaurants around). Breakfast was wonderful, the menu was nice and the food superb. My room (I had a junior suite) had a beautiful view onto the river and garden and was just lovely with nice details like a basket with regional treats or sherry. The bathroom was spacious, the toiletry luxurious. What else? Yes, they have private parking (which is free for guests) and very convenient, situated just behind the hotel. If you can afford it... go to this place! It's worth the money!
Negative section of review
Check-in was a bit odd. There was nobody at the reception and when I found someone to help, he was a bit harsh, if very competent.
Positive section of review
Location very central very quite Balcony nice outdoor balcony with table n chairs Upstairs bedroom very bright n spacious Bathrooms very modern Owner very helpful and easily contactable.
Negative section of review
The kitchen facilities are poor for a group of 5 small kitchen not much workspace the cooker is very slow took ages to cook meals.
Positive section of review
The location, and the individual character of the hotel, it was clearly not part of a hotel chain, staff were great, we would definitely stay again
Negative section of review
Our family room a little small for 4 people
Positive section of review
The Bear is in a good location and we had lunch in their restaurant which was delicious and good value. The staff were also friendly.
Negative section of review
I asked through Booking.com if we could have a cab booked (in March) to and from on Saturday night for our stay on May. I received a confirmation from booking.com on email, to say “ We are pleased to let you know that the accommodation has confirmed they will be able to arrange this for you. There will be no extra charge for this request.” I didn’t go back to booking.com to check until the day before the visit where I found a message to say they didn’t do that and a list of numbers to call to book my own taxis. Needless to say with so little notice the majority of local firms were fully booked or over £100. I haven’t ever come across a pub or hotel that is unwilling to book taxis for their customers. On arrival, we were pleased to be told our room was free ahead of the 2pm check in time. However, though the bedroom was clean, the bathroom had not been cleaned between guests with the loo in a particularly revolting state. The lady on reception was very apologetic and quick to come up to sort it herself. The duvets are synthetic - this is personal preference but it was likely sleeping wrapped in plastic. Hot room though we were brought a fan after the first was completely ineffective.
Positive section of review
Owen’s were very welcoming and friendly, room was small, but perfect for our needs and very clean!
Positive section of review
Great location., friendly host, secure parking, comfortable. nice breakfast.
Negative section of review
Nothing.
Positive section of review
Really clean room and nicely designed.
Positive section of review
Beautiful spot. Charming town
Negative section of review
Lift might have been useful for the over 60's
Positive section of review
I did like the self check in
Negative section of review
Was very disappointed when we turned up and the carpark had spaces but the electric car charging spaces was taken by none electric cars so we couldn't charge our car. Also I would of liked to be shown around as I couldn't see any way out to the back
Grantown on Spey, United Kingdom
Positive section of review
Big rooms Beds felt clean
Negative section of review
First of all this accommodation was very hard to find as instructions only make sense once you had found the place. A simple map would really help. We had to buy our own toilet paper because there was no replacement despite there being 8 guests over 3 days. I asked via booking but got no reply until we had already departed. Dishes need to be hand washed but as there was no brush for cleaning we had to improvise, which made us question how clean the dishes were from previous guests. There was a dead fly on the window sill and in one drawer and under one bed there was trash from previous guests. The downstairs bathroom needs renovation and there was not enough space to put toiletries in the bathroom. The carpets looked dirty and everything had a bit of a smell.
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